Brian west
alexandria
Summary
Dynamic professional with a proven track record at Y Not, excelling in customer service and employee training. Skilled in sales promotion and resolving issues, I enhanced team efficiency and improved customer satisfaction. My proactive approach to inventory management and workplace safety contributed to a welcoming shopping environment, fostering repeat business.
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Assistant Manager
Y Not
Alexandria, LA
10.2024 - Current
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Trained new cashiers on register systems, enhancing team efficiency and service quality.
- Monitored inventory levels and coordinated restocking procedures to maintain optimal product availability.
- Resolved customer inquiries and issues promptly, improving overall shopping experience.
- Built positive relationships with customers to increase repeat business.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
Microsoft Consultant
Microsoft
Baton Rouge, LA
02.2025 - 02.2026
- Developed and implemented solutions utilizing Microsoft Azure for cloud-based applications.
- Collaborated with cross-functional teams to enhance customer engagement through Microsoft Dynamics 365.
- Provided technical support and troubleshooting for Microsoft Office Suite, improving user satisfaction.
- Streamlined processes by integrating Power BI dashboards for data visualization and analysis.
Sales Associate
Jevsec
Alexandria, LA
05.2022 - 10.2024
- Delivered exceptional customer service, resolving inquiries and ensuring customer satisfaction.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Maintained knowledge of product features, benefits, and promotions to enhance customer experience.
- Collaborated with team members to achieve sales goals, fostering a supportive work environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and empathy in interactions.
- Documented customer interactions accurately in CRM systems to support service quality.
- Collaborated with team members to improve response times and enhance customer satisfaction.
Education
No Degree - Cyber Security
Louisiana State University
Baton Rouge, LA05-2026
Skills
- Sales promotion
- Employee training
- Workplace safety
- Budgeting and finance
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Microsoft Consultant
Microsoft
02.2025 - 02.2026
Cashier Assistant Manager
Y Not
10.2024 - Current
Sales Associate
Jevsec
05.2022 - 10.2024
No Degree - Cyber Security
Louisiana State University