Joshua Barnes
Shreveport
Summary
IT professional with over 3 years of experience in technical support and problem resolution. Currently pursuing a bachelor's degree in IT and Cloud Computing, expected graduation June 2026. Seeking a full-time Skill Bridge internship starting October 2025 to leverage skills in development and cloud-native technologies.
Overview
4
4
years of professional experience
Work History
Help Desk Tier 1 Technician
Air Force
Bossier City
11.2024 - Current
- Operated and maintained technical equipment for various Air Force operations.
- Provided technical support for hardware and software issues across multiple departments.
- Assisted users with troubleshooting network connectivity and system access problems.
Help Desk Tier 2 Field Technician
Air Force
Bossier City
04.2024 - 10.2025
- Installed and maintained communication equipment for operational readiness.
- Collaborated with team members to troubleshoot technical issues in the field.
- Documented service reports detailing repairs and maintenance performed.
Help Desk Tier 2 Technician
Air Force
Bossier City
04.2022 - 04.2024
- Provided technical support for computer hardware and software issues.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshot network connectivity problems for users across the organization.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT05-2026
Skills
- Cloud computing
- Technical support
- Customer service
- Problem analysis
- Team collaboration
- Service documentation
- CompTIA A, Network, Security, and Project
- LPI Linux Essentials
- ITIL 4 Foundation
- AWS Cloud Practitioner
Timeline
Help Desk Tier 1 Technician
Air Force
11.2024 - Current
Help Desk Tier 2 Field Technician
Air Force
04.2024 - 10.2025
Help Desk Tier 2 Technician
Air Force
04.2022 - 04.2024
Bachelor of Science - Cloud Computing
Western Governors University
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