Joshua Chatman
Shreveport
Summary
Dynamic Retail Service Specialist with a proven track record at O'Reilly Auto Parts, excelling in customer service and product knowledge. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in inventory management and cash handling, consistently maintaining operational efficiency and a welcoming store environment.
Reliable and personable, bringing passion for customer satisfaction and exceptional service. Knowledgeable about retail operations, including inventory management and point-of-sale systems. Committed to creating positive customer experiences and contributing to sales growth.
Developed valuable skills in fast-paced retail environment, including customer service and sales techniques. Demonstrated ability to manage multiple tasks efficiently and contribute to team efforts. Seeking to transition into new field leveraging strong interpersonal skills and adaptability.
Overview
1
1
year of professional experience
Work History
Retail Service Specialist
O'Reilly Auto Parts
10.2024 - Current
- Assisted customers in locating products and provided knowledgeable recommendations to enhance shopping experience.
- Managed inventory levels and organized stockroom to ensure efficient product availability.
- Processed customer transactions accurately using point-of-sale systems, maintaining a balanced cash drawer.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Trained new staff on store policies, procedures, and customer service techniques for consistent service delivery.
- Conducted regular stock audits to identify discrepancies and minimize shrinkage effectively.
- Participated in promotional events, driving sales through effective product placement and customer engagement strategies.
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
- Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
- Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
- Handled customer inquiries, resolving issues promptly and professionally.
- Processed customer payments, generated bills, and filled out warranty cards.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
Education
Technical Diploma - Automotive Technolgy
Northwest Louisiana Technical Community College
Shreveport, LA11-2025
Skills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Goal-oriented mindset
- Telephone etiquette
- Store maintenance
- Customer service
- Opening and closing duties
- Teamwork
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Multitasking and prioritizing
- Time management
- Attention to detail
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Native or Bilingual
Interests
- Auto Repair/Restoration
- Gym Workouts
- Road Trips
- Personal Development and Self-Improvement
- Photography
- Music
- I like working with my hands and fixing things
Timeline
Retail Service Specialist
O'Reilly Auto Parts
10.2024 - Current
Technical Diploma - Automotive Technolgy
Northwest Louisiana Technical Community College