Joshua Gachassin
Gibson,LA
Summary
Address individual and trending customer issues with analytical and creative approaches by leveraging strong problem-solving abilities. Diligent in supporting diverse customers with routine and complex requirements to optimize Telecommunications support and boost company loyalty.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
REV Broadband
01.2021 - 09.2023
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Maintained records, logs and lifecycle documentation of work requests.
- Resolved over 40 technical support inquiries per day
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
Shift Lead
Pizza Hut
01.2018 - 09.2020
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Education
Associate of Applied Science - Information Technology
SLCC
Morgan City, LA12.2020
Skills
- Telecommunications Support
- Customer Service Excellence
- Teamwork and Collaboration
- Help Desk Support
- Soft Skills
- Tracking and Documentation
- Hardware and Software Repair
- Microsoft Windows and Office
- Computer Diagnostics
- Technical Troubleshooting
Additional Information
- In the process of getting several certifications related to Networking and Server Management, as well as furthering my knowledge in the Information Technology field.
Timeline
Technical Support Specialist
REV Broadband
01.2021 - 09.2023
Shift Lead
Pizza Hut
01.2018 - 09.2020
Associate of Applied Science - Information Technology
SLCC
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