Joshua Rispone
Central
Summary
Dynamic IT Technician with proven success at Central High School Help Desk, excelling in troubleshooting and computer hardware repairs. Great at on the spot tech support and problem solving. Experienced in providing hardware and software support to users and developing and implementing technical solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician
Central High School Help Desk
05.2025 - Current
- Maintained office PCs, laptops, networks and mobile devices.
- Diagnosed technical issues through troubleshooting and customer descriptions
- Ordered parts through managed spreadsheets using DELL business warranties
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Restored and configured faulty or unstable operating systems
- Repaired laptops and desktops with new replacement parts
- Set up PCs, projectors, and microphones for use in classrooms and offices
- Proven successful working within tight deadlines and a consistently fast-paced environment.
- Configured hardware, devices, and software to set up work stations for employees and students.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Mentored new employees
Elderly Caregiver
01.2024 - Current
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Education
Central High School
Central, LASkills
- Customer Support
- Hardware Installation
- Peripheral Maintenance
- Technical Support
- Peripheral Repair
- Help Desk Operations
- Troubleshooting and Diagnostics
Certification
Autodesk Certified User
Microsoft Office: Word
Microsoft Office: Powerpoint
Timeline
IT Technician
Central High School Help Desk
05.2025 - Current
Elderly Caregiver
01.2024 - Current
Central High School
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