Joshua St Germain
Covington
Summary
Dynamic retail professional with extensive experience, excelling in customer service and cash handling. Proven ability to enhance store operations through effective training and task delegation, resulting in improved customer satisfaction. Skilled in inventory management and maintaining store aesthetics, ensuring a welcoming shopping environment.
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Key Holder/Sales Floor Lead
Goodwill Industries Of Southeastern Louisiana
08.2025 - Current
- Assisted in maintaining store organization and cleanliness to enhance customer experience.
- Provided excellent customer service through effective communication and problem-solving skills.
- Training.
- Maintained a positive attitude while managing multiple tasks during peak hours to ensure efficiency.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Key Holder/Sales Floor Lead
Goodwill Industries Of Southeastern Louisiana
04.2025 - 08.2025
- Supported inventory management by ensuring product reached the sales floor.
- Training.
- Maintained a positive attitude while managing multiple tasks during peak hours to ensure efficiency.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
Key Holder
Party City
05.2023 - 04.2025
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained accurate cash register operations, ensuring efficient transaction processing.
- Stocked merchandise and organized displays to maximize sales potential and maintain store aesthetics.
- Supported inventory management by conducting regular stock counts and reporting discrepancies.
Retail Associate
Rouses
06.2022 - 02.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Personal shopping.
Education
High School Diploma -
Fontainebleau High School
Mandeville, LABachelor's Degree - Television And Multimedia Journalism
Southeastern Louisiana University
Hammond, LA05-2027
Skills
- Customer service
- Cash handling
- Training
- Store maintenance
- Bank deposits
- Task delegation
- Front end operations
- Basic mathematics
- Store reset and recovery
- Merchandise stocking
Timeline
Key Holder/Sales Floor Lead
Goodwill Industries Of Southeastern Louisiana
08.2025 - Current
Key Holder/Sales Floor Lead
Goodwill Industries Of Southeastern Louisiana
04.2025 - 08.2025
Key Holder
Party City
05.2023 - 04.2025
Retail Associate
Rouses
06.2022 - 02.2023
High School Diploma -
Fontainebleau High School
Bachelor's Degree - Television And Multimedia Journalism
Southeastern Louisiana University