Josue Suazo
Metairie
Summary
Performance-driven leader with a strong history of enhancing efficiency and profitability in technical and service sectors. Achievements include recognition as a National Top 25 Technician and consistent performance in the top 5%. Proficient in multi-site management and project management, resulting in a 14% increase in operational output and 18% year-over-year profit growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Technician
Flock Safety
01.2022 - Current
- Orchestrated end-to-end installation and maintenance of multi product systems, achieving 100% operational uptime for public safety infrastructure.
- Diagnosed complex electrical failures using multimeters and digital diagnostic software in high-pressure environments, enhancing operational efficiency.
- Conducted comprehensive site audits and surveys via mobile applications to uphold high-quality installation and documentation standards.
- Serve as a cross-functional liaison between internal engineering departments and external customers to ensure seamless technical deployments.
- Achieved recognition as "Top 5% Technician" company-wide for 3 consecutive years for outstanding installation precision and customer satisfaction.
Director of Operations
Clean Green 360
01.2014 - 01.2023
- Multi-Site Strategic Leadership: Directed daily janitorial operations across multi-site portfolio, achieving 100% adherence to service delivery standards.
- Operational Growth: Orchestrated a 14% average increase in operational output and revenue through strategic workflow optimization.
- Financial & P&L Management: Managed operational budgets, enhancing profitability through effective labor cost management, supply procurement, and inventory control.
- Human Capital Development: Recruited and mentored area managers, cultivating culture of safety, accountability, and high performance.
- Process Innovation: Implemented new cleaning technologies and digital reporting systems to increase field transparency and field efficiency.
- Elite Performance Recognition: Ranked in the top 5% of the company for 3 consecutive years for superior efficiency and mastery of customer relations.
Alarm Field Installation Technician
Safe Haven
01.2019 - 01.2021
- National Performance Excellence: Recognized as a Top 25 Technician Nationally for 2 consecutive years based on job performance and sales volume.
- Full-Cycle Technical Oversight: Managed installation and programming of complex residential alarm and low-voltage systems, ensuring 100% integrity.
- Revenue Generation: Spearheaded growth by integrating consultative sales into service calls, identifying tailored security solutions for clients.
- Training & Mentorship: Mentored junior staff on wiring standards and effective customer communication, utilizing "Top 25" expertise to elevate team skills.
- Cross-Departmental Synergy: Liaised between sales, logistics, and technical support to streamline inventory management and enhance service documentation.
Multi-Unit General Manager
Felipe's Taqueria
01.2010 - 01.2016
- Multi-Site Leadership: Directed daily high-volume operations for multiple units, maintaining elite hospitality and food quality standards.
- Financial Performance: Spearheaded a consistent 18% year-over-year increase in net profit by optimizing COGS and refining labor models.
- Expansion Project Management: Coordinated logistics and site readiness for new locations, ensuring timely operational rollout and alignment with corporate expansion goals.
- Strategic Team Architecture: Developed hiring and onboarding frameworks to foster high-performing cultures and decrease staff turnover.
- Inventory & Vendor Relations: Negotiated vendor contracts and executed large-scale procurement strategies to maintain stable margins during market fluctuations.
Skills
- Equipment Safety Standards
- Site assessment
- Preventive upkeep
- Technical Sales Support
- Cross-Functional Team Collaboration
- Cross-functional teamwork
- Issue resolution
- Customer management
- Team management
- Multi-Unit Operational Leadership
- Budget Management
- Financial oversight
- Business expansion
- Cross-functional teamwork
- Project oversight
- Preventive upkeep
Certification
- TWIC Certified
- OSHA10 Certified
Languages
Spanish
Professional
Timeline
Field Technician
Flock Safety
01.2022 - Current
Alarm Field Installation Technician
Safe Haven
01.2019 - 01.2021
Director of Operations
Clean Green 360
01.2014 - 01.2023
Multi-Unit General Manager
Felipe's Taqueria
01.2010 - 01.2016