Microsoft Office
Jotham Ossai
Lagos
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Experienced professional with a background in Computer Science and advanced data entry skills, seeking a role where technical proficiency and analytical insight drive operational excellence. Proven ability in selecting and configuring diverse technical equipment for optimal performance. Strong communication and problem-solving skills ensure effective customer support and troubleshooting. Committed to leveraging expertise in both data management and IT to enhance operational efficiency and resolve technical challenges effectively.
Overview
9
9
years of professional experience
Work History
Contract Data Systems Technician
BEDC
08.2022 - 09.2023
- Conducted field visits to educate end-users on the technical operation of newly implemented metering systems, facilitated account setup using system configuration tools, and provided technical support to resolve user inquiries, enhancing system adoption and proficiency.
- Ensured data integrity by performing thorough validation of data files prior to entry, utilizing error-checking protocols to maintain high data accuracy.
- Entered and managed large volumes of numerical data in enterprise-level databases using advanced data entry techniques and software tools.
- Organized and maintained comprehensive records, files, and chronologies of data entry activities using database management systems.
- Collaborated with supervisors and IT teams to optimize data processing workflows and swiftly resolve discrepancies using troubleshooting and problem-solving skills.
- Completed data entry tasks with a focus on accuracy and efficiency, leveraging automated tools and scripts to enhance productivity.
- Utilized scanning and document management software to digitize physical documents, ensuring secure storage and easy retrieval within the database.
- Provided technical support for end-users, resolving issues related to system functionality or accessibility.
Freelance Data Analyst
OneForma Pactera Edge
01.2021 - 02.2022
- Organized, sorted, and verified input data against original documents to ensure data integrity.
- Completed data entry tasks with a high degree of accuracy and efficiency using specialized software tools.
- Analyzed and inputted data critical for training AI detection models, contributing to the enhancement of automated detection capabilities.
- Analyzed user feedback to gather insights and identify areas for system and process improvement.
- Demonstrated ability to work effectively in dynamic, fast-paced environments.
- Consistently met tight deadlines, showcasing strong time management and prioritization skills.
- Adapted quickly to new tools and technologies, demonstrating a proven ability to learn and adjust to new situations rapidly.
Graphics Designer
'Been There Done That' Designers Hub
04.2020 - 05.2021
- Created digital image files for use in digital and traditional printing methods.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Created logos, illustrations and typography for various organizations.
- Contributed design ideas in early planning stages with customers and project managers.
IT Systems Technician
SORTCODE TECH
04.2018 - 02.2020
- Assessed system hardware and software, recommending and implementing modifications to enhance performance and reduce latency.
- Configured and integrated computers with network and peripheral equipment, ensuring seamless connectivity.
- Refurbished and maintained PC systems and peripherals, including monitors, networking devices, and printers.
- Communicated complex technical information in clear, understandable terms to non-technical users, enhancing user experience and comprehension.
- Provided backup support for staff, addressing system failures and maintenance emergencies promptly.
- Evaluated and recommended new and replacement hardware and software to optimize system performance.
- Performed comprehensive troubleshooting to resolve computer hardware and software malfunctions.
- Updated and replaced outdated drivers and software for computers and office machines, ensuring optimal functionality.
- Delivered exceptional Windows support via phone and on-site visits, assisting numerous users daily with technical issues and inquiries.
Data Entry Operator
ENDLESS TRIANGLES GLOBAL LTD
01.2016 - 02.2018
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Produced monthly reports using Excel spreadsheet functions.
Adhoc Staff
NESTLE NIGERIA
01.2015 - 01.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Education
7.5 - IELTS General Training
05.2021
Higher National Diploma (HND) - Computer Science
2018
National Diploma - Computer Science
12.2015
Skills
- Organization and Time Management
- Multitasking Abilities
- Cultural Awareness
- Problem-Solving
- Active Listening
- Maintenance and Repair
- Attention to Detail
- Familiarity with graphic design and basic video editing tools
- Tech-savvy with the ability to adapt to new tools and technologies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Adobe Illustrator
Adobe Photoshop
Adobe Acrobat
Figma
Microsoft PowerApps
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsCompany CultureTimeline
Contract Data Systems Technician - BEDC
08.2022 - 09.2023
Freelance Data Analyst - OneForma Pactera Edge
01.2021 - 02.2022
Graphics Designer - 'Been There Done That' Designers Hub
04.2020 - 05.2021
IT Systems Technician - SORTCODE TECH
04.2018 - 02.2020
Data Entry Operator - ENDLESS TRIANGLES GLOBAL LTD
01.2016 - 02.2018
Adhoc Staff - NESTLE NIGERIA
01.2015 - 01.2016
IELTS - 7.5, IELTS General Training
Lagos State Polytechnic - Higher National Diploma (HND), Computer Science
Lagos State Polytechnic - National Diploma, Computer Science
Technical Projects
Role: Volunteer IT Support Technician
Duration: 2022 – Present
- Set up and configured computers, audio and video systems, and cameras for live feeds, ensuring smooth and uninterrupted operations.
- Provided ongoing technical support, resolving hardware and software issues promptly to maintain optimal functionality.
- Assisted with the installation and maintenance of audio-visual equipment for events and services, ensuring high-quality sound and video output.
- Trained staff and volunteers on the use of technical equipment, enhancing their ability to operate systems independently.
- Managed and troubleshooted network connectivity issues, ensuring reliable internet access for streaming and administrative tasks.
- Coordinated technical setup and support for special events, including live streaming, video recording, and sound system management.
Interests
- Community service
- Culinary arts (Cooking and baking)
- Physical fitness and exercise
- Music appreciation
- Gaming
- Nature observation
- Anime enthusiast
References
Available upon request
Technical Projects
Role: Volunteer IT Support Technician
Duration: 2022 – Present
- Set up and configured computers, audio and video systems, and cameras for live feeds, ensuring smooth and uninterrupted operations.
- Provided ongoing technical support, resolving hardware and software issues promptly to maintain optimal functionality.
- Assisted with the installation and maintenance of audio-visual equipment for events and services, ensuring high-quality sound and video output.
- Trained staff and volunteers on the use of technical equipment, enhancing their ability to operate systems independently.
- Managed and troubleshooted network connectivity issues, ensuring reliable internet access for streaming and administrative tasks.
- Coordinated technical setup and support for special events, including live streaming, video recording, and sound system management.
Interests
- Community service
- Culinary arts (Cooking and baking)
- Physical fitness and exercise
- Music appreciation
- Gaming
- Nature observation
- Anime enthusiast
References
Available upon request
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