Jourdan Parker
Slidell,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Willing to relocate: Anywhere Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ochsner Health
04.2025 - Current
- Collecting patient details
- Preparing admission and discharge documentation
- Explaining policies and procedures
- Handling patient queries, concerns, and complaints
- Recording insurance information and obtaining pre-approval for treatment if needed
- Entering patient information into clinical databases and maintaining accurate patient records
- Answering patients' questions and providing guidance through concerns or issues
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Server
Cracker Barrel
07.2016 - Current
- Provide elite customer service by serving and preparing food and drinks for guests, assuring each dish is up to standard, refilling beverages, and making guests feel at home in the Cracker Barrel environment.
Banquet/Restaurant Server
Hyatt Regency - G&B Hotels
02.2024 - 02.2025
- Responsible for greeting guests, helping them find their seats, and serving food and drinks throughout the event
- Assisted with planning events, preparing and cleaning up the event, serving guests, and responding to questions, complaints, and special requests.
Customer Service Agent
Shield Healthcare
02.2024 - 02.2025
- Handle incoming and outgoing customer service calls (average 75 per shift)
- Resolve common customer concerns
- Accurately enter customer order information into Customer Relationship Management database
- Process documentation requests for initials orders, renewals, and addendums
- Meet monthly performance expectations as assigned by Management
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Server/Cashier
P. F. Chang's
07.2018 - 10.2020
- Provide elite customer service by serving and preparing food and drinks for guests, assuring each dish is up to standard, refilling beverages, and making guests feel at home in the PF Chang's environment
- Stocking inventory and managing HACCP regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Call Center Agent
Hilton Grand Vacations
02.2016 - 08.2018
- Promoted discounted vacation packages to past Hilton stay guests and Hilton Honors members by phone.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Receptionist/Administrative Assistant
MARTIN INDUSTRIES
07.2012 - 12.2016
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Warehouse Worker
Sears
04.2014 - 08.2016
- Received and processed incoming orders, maintained inventory.
- Organized warehouse space, sorting and placing materials on shelves
- Picked and filling orders, verifying and filling customer invoices, processing, packing, and shipping orders, inspecting products for defects and damages, and examining incoming and outgoing shipments.
Medical Assistant
Del Rey ENT
01.2015 - 01.2016
- Provided assistance to ENT Specialist by rooming patients, taking vitals, and showcasing basic clinical and clerical skills.
Lead Tech Associate
Mosaic Sales Solutions
03.2013 - 07.2015
- Delivered elite customer service while assisting guests to locate the device that fit their needs, educated guests about the products, performed basic troubleshooting, managed inventory, and performed basic daily operational duties.
HR Clerk
Six Flags, Inc.
05.2011 - 06.2013
- Tracked and managed Department of Labor hours, processed paperwork, performed audits, administered sexual harassment trainings, and managed attendance and disciplinary action.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Delgado Community College
New Orleans, LA05-2028
Medical Assisting (Diploma) -
Everest College
Gardena, CA01-2015
High school diploma - undefined
Opportunities For Learning
Palmdale, CA05-2011
Skills
- Problem-solving
- Multitasking and organization
- Customer service
- Phone and email etiquette
- Data entry
Certification
- Food Handler Certification
- CPR Certification
- Driver's License
- Certified Medical Assistant
Timeline
Patient Access Representative
Ochsner Health
04.2025 - Current
Banquet/Restaurant Server
Hyatt Regency - G&B Hotels
02.2024 - 02.2025
Customer Service Agent
Shield Healthcare
02.2024 - 02.2025
Server/Cashier
P. F. Chang's
07.2018 - 10.2020
Server
Cracker Barrel
07.2016 - Current
Call Center Agent
Hilton Grand Vacations
02.2016 - 08.2018
Medical Assistant
Del Rey ENT
01.2015 - 01.2016
Warehouse Worker
Sears
04.2014 - 08.2016
Lead Tech Associate
Mosaic Sales Solutions
03.2013 - 07.2015
Receptionist/Administrative Assistant
MARTIN INDUSTRIES
07.2012 - 12.2016
HR Clerk
Six Flags, Inc.
05.2011 - 06.2013
High school diploma - undefined
Opportunities For Learning
Associate of Applied Science - Diagnostic Medical Sonography
Delgado Community College
Medical Assisting (Diploma) -
Everest College