Jovan Bercey
New Orleans
Summary
Dedicated and compassionate Preschool Teacher with a strong background in hospitality as a Front Desk Agent. Experienced in creating a safe, nurturing, and engaging learning environment while supporting children’s social, emotional, and early academic development. Brings exceptional communication, organization, and customer service skills developed through hospitality, including relationship-building with families, multitasking in fast-paced environments, and maintaining a welcoming atmosphere. Known for patience, professionalism, and the ability to collaborate effectively with parents, staff, and administrators.
Overview
8
8
years of professional experience
Work History
Preschool Teacher
Wilcox Academy of Early Learning
New Orleans
08.2022 - Current
- Observe, document, and communicate children’s progress and developmental milestones
- Foster positive behavior using consistent classroom management strategies
- Build strong relationships with children, families, and coworkers through clear and compassionate communication
- Assist with daily routines including meals, toileting, transitions, and rest time
- Ensure compliance with licensing regulations, health standards, and safety procedures
- Collaborate with teaching staff and administrators to support classroom goals and school policies
Preschool Teacher
The Little School CDC
Bossier City, LA
01.2025 - 07.2025
- Created engaging lesson plans utilizing music, art, and interactive activities.
- Encouraged critical thinking through problem-solving exercises.
- Provided individualized attention to students during instructional time. Supervised outdoor playtime, ensuring compliance with safety regulations.
- Fostered a safe environment for children through vigilant oversight.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
Party Hostess
Louisiana Children’s Museum
New Orleans, LA
05.2024 - 08.2024
- Provided guidance to volunteers assisting with setup and breakdown of decorations.
- Created fun atmosphere through use of music, props, costumes.
- Greeted guests and provided them with party information.
- Managed guest lists and invitations, tracking RSVPs for accurate headcounts.
- Implemented safety protocols to ensure a secure environment for all attendees.
- Helped maintain order during photo sessions with large groups of children.
- Organized games and competitions for children, providing prizes when necessary.
Guest Service Receptionist
Residence Inn at Bossier City
Bossier City, LA
02.2021 - 08.2021
- Increased guest satisfaction by effectively overseeing front desk operations.
- Led to an increase in positive guest reviews by optimizing front desk operations.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
- Resolved guest issues with a professional approach, ensuring customer satisfaction.
- Effectively managed reservations, ensuring optimal room allocation to boost occupancy rates.
- Accommodated specific guest preferences to enhance the overall quality of their hotel visit.
Guest Service Receptionist
Fairfield by Marriott at Metairie
New Orleans, LA
08.2019 - 03.2020
- Handled day-to-day activities on the Fosse and Point-of-Sale System.
- Participated in strategy sessions with sales managers to achieve set monthly and yearly revenue targets.
- Managed multiple phone lines to ensure smooth operation of telephone systems.
- Adapted to sudden scheduling adjustments, ensuring smooth guest services.
- Engaged in friendly conversations with guests during the check-in process.
Guest Service Receptionist
Fairfield by Marriott at French Quarter
New Orleans, LA
03.2018 - 08.2019
- Secured guest valuables in designated safe zones.
- Enhanced hotel brand’s loyalty program through social media, email, and direct mail campaigns.
- Oversaw scheduling and execution of hotel maintenance tasks with external vendors.
- Organized and maintained records by innovating filing procedures.
- Educated team members on best practices for customer interactions and daily hotel functions.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Education
Early Childhood Care And Education -
Nunez Community College
Chalmette05.2025
Certificate of General Studies - undefined
Nunez Community College
Chalmette12.2024
High School Diploma - undefined
St. Mary’s Academy High School
New Orleans05.2012
Skills
- Child development
- Empathy and compassion
- Communication skills
- Time management
- Computer literacy
- Customer service
- Guest services
- Detailed Oriented
- Safety Compliance
- CPR Certified
- CLASS and TS Gold efficent
- Positive Reinforcement
- Conflict Resolution
- Effective Listening
- Classroom Management
- Childhood Development
- Adaptability
- Lesson Planning
- Office Experience
- Fosse
Timeline
Preschool Teacher
The Little School CDC
01.2025 - 07.2025
Party Hostess
Louisiana Children’s Museum
05.2024 - 08.2024
Preschool Teacher
Wilcox Academy of Early Learning
08.2022 - Current
Guest Service Receptionist
Residence Inn at Bossier City
02.2021 - 08.2021
Guest Service Receptionist
Fairfield by Marriott at Metairie
08.2019 - 03.2020
Guest Service Receptionist
Fairfield by Marriott at French Quarter
03.2018 - 08.2019
Certificate of General Studies - undefined
Nunez Community College
High School Diploma - undefined
St. Mary’s Academy High School
Early Childhood Care And Education -
Nunez Community College