Joycelyn Davis
Natchitoches
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Grader
Pilgrim Pride
11.2024 - Current
- Graded raw materials based on checklist of quality standards.
- Improved student performance by providing constructive feedback on assignments and tests.
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
- Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.
Customer Service Representative
Conduent
12.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted thorough eligibility assessments, ensuring compliance with federal and state Medicaid policies.
- Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.
- Maintained up-to-date knowledge on Medicaid policy changes, ensuring accurate application throughout all aspects of work performed.
- Enhanced client satisfaction by effectively coordinating Medicaid services and support.
- Served as a reliable source of information for colleagues regarding changes to Medicaid policies or procedures, promoting a well-informed team environment.
- Conducted thorough assessments to determine eligibility for various Medicaid programs and benefits.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved Medicaid program efficiency by conducting thorough data analysis and identifying areas for improvement.
- Reviewed medical records, determined eligibility for Medicaid program for applicants with vision loss and offered medical advice.
- Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
Technical Support Representative
Kelly Connect
11.2022 - 01.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Claims Clerk
UnitedHealth Group
06.2016 - 02.2019
- Improved claims processing efficiency by streamlining workflows and implementing new organizational methods.
- Streamlined communication between departments, fostering a collaborative environment that improved overall team productivity.
- Enhanced customer satisfaction with timely and accurate claims processing, resolving discrepancies quickly.
Customer Service Representative
ADT
05.2014 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Natchitoches Central High School
Skills
- Verbal communication
- Data entry proficiency
- Accuracy and precision
- Confidentiality
- Customer service
- Active listening
- Critical thinking
- Data entry
- Technical support
- Remote support
- Customer service expert
- Call center operations
Languages
English
Native or Bilingual
Timeline
Grader
Pilgrim Pride
11.2024 - Current
Customer Service Representative
Conduent
12.2023 - 10.2024
Technical Support Representative
Kelly Connect
11.2022 - 01.2023
Claims Clerk
UnitedHealth Group
06.2016 - 02.2019
Customer Service Representative
ADT
05.2014 - 04.2016
Natchitoches Central High School
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