Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Joyce Sheppard Kilbourne Mitchell

Baton Rouge

Overview

39
39
years of professional experience
1
1
Certification

Work History

CCR/Online Pharmacy Help

CVSCaremark
11.2020 - Current
  • As a work from home, Customer Care representative. I take inbound and outbound calls as many as 35 to 40 a day. I have resources available like team chat senior assist clinical and pharmacy. Help pharmacy help desk. I assist other reps in the chat that may need some assistance on calls. I process online prescriptions refills, and send doctor request for new orders. I submit prior authorization form to providers I assist with insurance verification process just the name of few of my job duties. I am…
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Warehouse Coordinator

BioScrip, Inc.
11.2019 - Current
  • My job duties include coordinating shipping of merchandise, I send my drivers out on deliveries as well as setting up couriers thru a courier company to deliver the merchandise to our clients
  • I do followup customer service to check on my courier handling of deliveries
  • Getting feedback and passing it on to upper management if it something that need escalations
  • I ship products, restock shelves
  • I input shipments into the computer
  • Go on deliveries as needed

Emergency Medical Technician

Core Occupational Medicine
04.2015 - 11.2019
  • I worked as a Coordinator and Team Lead
  • In doin so, part of my job responsibility is overseeing numerous co-workers on various job site, constant contact with managers of the chemical plants making sure things where going according to plans, need for improvement/ feedback
  • I perform fit testing in a clinic setting as well as numerous chemical plants in the Baton Rouge and surrounding areas
  • I also travel to other states, including, but not limited too, Tx, Fl, Ark, KT, TN, GA, Al, and so forth, which does require overnight stays
  • Other aspects of my job includes, audio testing, fit texting
  • Performing EKG, Physicals, PFT, Medical Assessment, vitals signs, vision, PFT, D/S, BAT Test
  • Wellness Testing, flue shots, Heb -B shots
  • Clinical work up
  • I worked with our clients on an individually basis, giving the utmost attention to each of them
  • Making courtesy and respect a top priority

Delivery Driver/Warehouse/shipment

BioScrip, Inc.
02.2016 - 11.2016
  • My job duties include coordinating shipping of merchandise, I send my drivers out on deliveries as well as setting up couriers thru a courier company to deliver the merchandise to our clients
  • I do followup customer service to check on my courier handling of deliveries
  • Getting feedback and passing it on to upper management if it something that need escalations
  • I ship products, restock shelves
  • I input shipments into the computer
  • Go on deliveries as needed

Emergency Medical Technician

Acadian Ambulance Service
03.2009 - 06.2015
  • Worked under the supervision of a Paramedic
  • Working emergency calls
  • Assisting with IV
  • Placement of 4 and 12 leads
  • Assisting with meds
  • As a Basic level I performed CPR
  • Medical patient assessments
  • Report writing and Documentations
  • CBG, Nebulizer Treatments
  • Monitored vital signs, such as blood pressure and pulse
  • Splinting and Spinal Immobilization
  • Calling in patients reports to Hospital
  • Working signal 99 codes with Paramedic
  • Transports to emergency and non emergency facilities
  • Working with a two-way radio

911 Dispatcher

New Orleans Emergency Medical Services
06.2009 - 11.2009
  • Dispatching 911 units
  • 911 Emergency call taking
  • Emergency Dispatching of 911 calls
  • Working with the CAD system
  • ProQA system
  • Assisting with online emergencies
  • Posting and assigning units to call and posting assignments
  • Operating a two-way radio
  • Locating calls on maps following routes

Emergency Medical Technician

AMED AMBULANCE
06.2006 - 03.2009
  • Worked under the supervision of a Paramedic
  • Working emergency calls
  • Assisting with IV
  • Placement of 4 and 12 leads
  • Assisting with meds
  • As a Basic level I performed CPR
  • Medical patient assessments
  • Report writing and Documentations
  • CBG, Nebulizer Treatments
  • Monitored vital signs, such as blood pressure and pulse
  • Splinting and Spinal Immobilization
  • Calling in patients reports to Hospital
  • Working signal 99 codes with Paramedic
  • Transports to emergency and non emergency facilities
  • Working with a two-way Radio

Sales Associate/Customer Service, Register Sales

Walmart
04.1986 - 10.1990
  • Answering multiline phones system, and directing calls to appropriate areas
  • Insure Customer receive timely, courteous and high quality customer service
  • Assist customers in selecting merchandise
  • Handling customer questions, complaints, and service issues
  • Refunds process
  • Provide support to my sales team in all departmental areas
  • Electronics cash register
  • Perform general store and cashier duties
  • Assist in cross training new employment
  • Assisted customers on a personal level

Education

N/A - General Studies

Baton Rouge Community College
Baton Rouge, LA

Emergency Medical Tech - Healthcare

Louisiana Vocational
Baton Rouge, LA
05.2002

High school or equivalent - General

Jackson High School
Jackson, LA
05.1976

Skills

  • CPR
  • Documentation
  • Retail sales
  • Microsoft Word
  • Typing
  • Customer Service
  • Microsoft Office
  • Warehouse Management
  • Patient Care
  • Surveillance
  • EMT Experience
  • Multi-line Phone Systems

Certification

  • EMT, 03/01/02, 11/01/22
  • CPR

Personal Information

United States Born

Assessments

  • Electronic Medical Records: Best Practices, Highly Proficient, 04/01/20, https://share.indeedassessments.com/share_to_profile/48071f767161d8db7f06b85ecdc997c8eed53dc074545cb7
  • Customer Focus & Orientation, Highly Proficient, 04/01/20, https://share.indeedassessments.com/share_to_profile/6dfd424fdd2b7b9fa58e0e42e766c919
  • Warehouse Shift Leader, Proficient, 06/01/20, https://share.indeedassessments.com/share_to_profile/6bcb37464eb1b64b8b23603e314cf899eed53dc074545cb7

Timeline

CCR/Online Pharmacy Help

CVSCaremark
11.2020 - Current

Warehouse Coordinator

BioScrip, Inc.
11.2019 - Current

Delivery Driver/Warehouse/shipment

BioScrip, Inc.
02.2016 - 11.2016

Emergency Medical Technician

Core Occupational Medicine
04.2015 - 11.2019

911 Dispatcher

New Orleans Emergency Medical Services
06.2009 - 11.2009

Emergency Medical Technician

Acadian Ambulance Service
03.2009 - 06.2015

Emergency Medical Technician

AMED AMBULANCE
06.2006 - 03.2009

Sales Associate/Customer Service, Register Sales

Walmart
04.1986 - 10.1990

High school or equivalent - General

Jackson High School

N/A - General Studies

Baton Rouge Community College

Emergency Medical Tech - Healthcare

Louisiana Vocational

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Joyce Sheppard Kilbourne Mitchell