Ju’Kinta Winfield
Baton Rouge
Summary
Dynamic operations leader with a proven track record at 70805 Conventional Center, enhancing productivity through data-driven decision-making and innovative process improvements. Skilled in relationship building and operational excellence, I successfully increased customer satisfaction and ensured compliance, driving significant business growth and fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Head of Operations
70805 Conventional Center
12.2021 - 02.2025
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Office Manager
Brighter Beginnings Early Learning Center
02.2018 - 09.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
General Manager
Payless Shoes
05.2014 - 06.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Baker High School
Baker, LAMedical Assistant -
Medical Training College
Baton Rouge, LASkills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Logistics management
- Cross-functional coordination
- Teamwork and collaboration
- Organizational structuring
- Relationship building
- Team leadership
- Decision-making
- Payroll administration and timekeeping
- Customer service
- Administrative management
- Direct sales
- Sales coaching
Timeline
Head of Operations
70805 Conventional Center
12.2021 - 02.2025
Office Manager
Brighter Beginnings Early Learning Center
02.2018 - 09.2021
General Manager
Payless Shoes
05.2014 - 06.2019
Baker High School
Medical Assistant -
Medical Training College
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