Julia Blakely
Alexandria
Summary
Seasoned professional with 6 years' experience in customer-facing roles, seeking advancement as a Customer Service Rep. Excelled in inbound call center environments, adept at managing high-risk roles, and ensuring compliance with HIPAA regulations. Proven track record in enhancing customer satisfaction and operational productivity.
Overview
7
7
years of professional experience
Work History
Service Advisor
Claritev
11.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving credentialing issues
- Coordinated escalations, ensuring callers are educated on the credentialing process
- Advise what documents are missing or needed to complete the credentialing process
- Collaborate with appropriate departments to ensure credentialing process is fast and accurate
Customer Service Representative
Elevence Health
06.2021 - 11.2024
- Manage a high volume of inbound calls, addressing patient inquiries regarding benefits, claims, and appeals.
- Provide expert guidance on policy details and benefits to enhance customer understanding and satisfaction.
- Assist in the company transition process, ensuring seamless communication and uninterrupted customer service.
Customer Service Representative
BcForward/Anthem
12.2021 - 06.2022
- Processed over 600 claims with a 98% accuracy rate, surpassing departmental expectations.
- Maintained a 95% average customer satisfaction rate by providing precise and prompt information on healthcare services and policies.
- Managed a substantial workload remotely, ensuring response times remained below the company standard.
Customer Care Representative
Alorica/Verizon
03.2021 - 10.2021
- Achieved and often surpassed established performance metrics, recognized for exemplary service in a customer care role.
- Engaged in continuous professional development through active participation in training, maintaining advanced knowledge of company policies for superior client support.
- Enhanced operational productivity by 10% through proficient multitasking and swift data entry across various systems.
Front Desk Associate
Holiday Inn
02.2020 - 03.2021
- Greeted guests promptly and addressed inquiries, requests, and issues, leading to a 20% increase in positive guest feedback.
- Collaborated with housekeeping staff to streamline room readiness processes, improving room turnover efficiency by 15%.
- Managed invoicing and rate negotiations for large clients and group tours, resulting in a 10% revenue increase.
Sales Associate
Dillard's
10.2018 - 02.2020
- Exceeded sales quotas by engaging customers, upselling, and providing comprehensive product knowledge, boosting sales revenue.
- Resolved customer concerns with effective problem-solving, ensuring customer satisfaction and cultivating lasting relationships.
- Enhanced payment processing efficiency by accurately managing transactions, cutting transaction time by 10% and improving customer experience.
Education
High School Diploma -
Penn Foster
Skills
- Chat-Based Support
- Inbound Call Handling
- Healthcare Regulations
- Exceptional Customer Service Skills
- Data Entry and Management
- Multitasking and Time Management
- Customer Relationship Management (CRM) Software
- Communication Skills (Written and Verbal)
- Attention to Detail
- Exceptional Computer Skills
- Microsoft Office, Outlook and Teams
- Ability to Work Independently
- Organizational Skills
- Communication
- Problem Solving
- Teamwork
- Quality Assurance
- Compliance
Timeline
Service Advisor
Claritev
11.2024 - Current
Customer Service Representative
BcForward/Anthem
12.2021 - 06.2022
Customer Service Representative
Elevence Health
06.2021 - 11.2024
Customer Care Representative
Alorica/Verizon
03.2021 - 10.2021
Front Desk Associate
Holiday Inn
02.2020 - 03.2021
Sales Associate
Dillard's
10.2018 - 02.2020
High School Diploma -
Penn Foster