Summary
Overview
Work History
Education
Skills
Certification
Timeline
LEADERSHIP
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Julia Sawicki

Lake Charles,LA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Motion Industries
01.2023 - Current
  • Expediting. 30 per day.
  • Procurement.
  • Assisting operational responsibilities.
  • Data entry.
  • Accounts Payable and Receivable.
  • Proficient in MS Word, Excel, Outlook, Powerpoint, and Teams
  • Quotes and Orders.
  • Working with suppliers and customer.
  • Working in customer portals such as Ariba, Coupa, and Jaggaer.
  • Freight management.
  • Expense control.
  • Invoicing. 80 invoices daily.
  • Inventory management.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Production and Customer Service

Arcade Snacks
08.2022 - 01.2023
  • Production of product
  • Stocking the retail store
  • Sorting and packing product, customer service
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.

Redemption Center
10.2019 - 08.2022
  • Proceeded in the enumeration of the number of containers coming in daily
  • Worked with people in recovery
  • Sorting items
  • Physical labor
  • Promoted Camp Blanchard with a slide show presentation
  • Internal Interviews to promote Camp Blanchard
  • Customer service
  • Production of products
  • Stocking the retail store
  • Assisting operational responsibilities
  • Invoicing
  • Procurement
  • Accounts receivable and payable
  • Proficient in Office applications

Marketing Intern

YMCA
04.2021 - 05.2021
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Conducted market research to identify target audiences and optimize marketing efforts.

Education

Associate of Arts - Liberal Arts

Quinsigamond Community College
Worcester, MA

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Sutton Memorial High School
Sutton, MA
01.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Client relationships
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Product knowledge
  • Order fulfillment
  • Research
  • Account management
  • Spreadsheets

Certification

  • All safety courses
  • Brake Valves
  • DC Motors
  • Hydraulic Cylinders
  • Electro-hydraulics
  • Pneumatics Overview
  • Hydraulic Hose
  • AC Motors
  • Cylindrical Roller Bearings
  • Bearings
  • Computer system training

Timeline

Customer Service Representative

Motion Industries
01.2023 - Current

Production and Customer Service

Arcade Snacks
08.2022 - 01.2023

Marketing Intern

YMCA
04.2021 - 05.2021

Redemption Center
10.2019 - 08.2022

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Sutton Memorial High School

Associate of Arts - Liberal Arts

Quinsigamond Community College

LEADERSHIP

  • A devoted employee, who offers assistance and leadership to other employees
  • Empathetic
  • Strategic thinking
  • Communication
  • Persuasion and Influence
  • Flexibility
  • Detailed orientated
  • Encourage personal, and professional growth
  • Encourages feedback on performance
  • Positive attitude

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Julia Sawicki