Summary
Overview
Work History
Skills
Timeline
Generic

Julian Dickerson

New Orleans,LA

Summary

Experienced in operational management, focusing on improving support structures and efficiency. Utilizes strategic planning and problem-solving skills for seamless operations. Strong understanding of team leadership and process optimization, driving success in dynamic work environments.

Overview

17
17
years of professional experience

Work History

Operations Support Manager

Morrison Healthcare Ochsner Main Campus
01.2025 - Current

Unit Safety Champion

  • Building a bench to deploy where needed in the business
  • Recruiting as well as managing the job fair on Tuesdays.
  • Enhanced team productivity by providing ongoing training and development opportunities
  • Collaborated with other departments to streamline inter-departmental communication and workflows for increased efficiency.
  • Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the department.
  • Managed cross-functional teams to deliver project objectives on time and within budget.
  • Produced reports outlining weekly Safety and Regulatory Compliance metrics.
  • Investigated Safety, HR, and Time Clock Compliance issues to determine causes and develop solutions.

Patient Service Manager

Morrison Healthcare Ochsner Main Campus
06.2024 - 01.2025
  • Daily staffing triage to ensure all patients were served per Morrison and TJC standards
  • Daily accountability to timely service of meals
  • Managed daily and weekly huddles to validate competency of Patient Services team members
  • Validated safety of patient trays through High Risk Tray Checks
  • Validated food quality with Taste and Temperature Checks
  • Daily rounding with RN Unit Leaders, patients, and internal team members
  • Managed 60+ team members daily and 1,500+ meals served daily

Retail Manager

Morrison Healthcare Ochsner Main Campus
11.2023 - 06.2024
  • As Retail Manager I managed schedules, cash handling, inventory of cafe items and guest satisfaction
  • Changing pricing as well as signage inside retail spaces
  • Managed 40+ team members daily to ensure service and food quality to Morrison standards

General Manager

Rimon Café
10.2021 - 11.2023
  • Managed all functions such as but not limited schedules, budget, inventory, ordering of supplies, employee relations, the liaison between the Hillel (Jewish organization) and the Rimon team
  • Meeting with Tulane maintenance, plumbing and electrician to ensure the best working results for business
  • Planning as well as overseeing large catering functions

Operations Manager

Hyde Park Hospitality at the MSY Club
12.2019 - 08.2021
  • Managed all functions such as but not limited schedules, budget, inventory, ordering of supplies, employee relations, the liaison between the airport and Sodexo, and other business that may have arisen

Department Head

The Hotel Monteleone
11.2017 - 12.2019
  • Department Head for Room Service
  • Managed all functions such as but not limited schedules, budget, inventory, ordering of supplies, employee relations, and the overall morale of it associates.
  • Increased productivity and sales by 35%
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.

Food Service Director

Sodexo at Loyola University
07.2016 - 12.2017
  • Worked as Food Service Manager 2
  • Managed all functions such as foods, guest service, employees relations, schedules, inventory, and cash handling
  • Oversaw 12 level one supervisors, 3 operations supervisors & over 50 non union associates

Operations Supervisor

Sodexo at Tulane University
08.2008 - 07.2016
  • Started as a Floor Supervisor and developed to an Operations Supervisor.
  • Managed 150+ non-union employees, 15 supervisors and 5 operations supervisors
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates

Skills

  • Operational efficiency
  • Scheduling coordination
  • Performance improvements
  • Due diligence
  • Program management
  • Compliance requirements
  • Problem-solving
  • Team leadership

Timeline

Operations Support Manager

Morrison Healthcare Ochsner Main Campus
01.2025 - Current

Patient Service Manager

Morrison Healthcare Ochsner Main Campus
06.2024 - 01.2025

Retail Manager

Morrison Healthcare Ochsner Main Campus
11.2023 - 06.2024

General Manager

Rimon Café
10.2021 - 11.2023

Operations Manager

Hyde Park Hospitality at the MSY Club
12.2019 - 08.2021

Department Head

The Hotel Monteleone
11.2017 - 12.2019

Food Service Director

Sodexo at Loyola University
07.2016 - 12.2017

Operations Supervisor

Sodexo at Tulane University
08.2008 - 07.2016
Julian Dickerson