Experienced in operational management, focusing on improving support structures and efficiency. Utilizes strategic planning and problem-solving skills for seamless operations. Strong understanding of team leadership and process optimization, driving success in dynamic work environments.
Overview
17
17
years of professional experience
Work History
Operations Support Manager
Morrison Healthcare Ochsner Main Campus
01.2025 - Current
Unit Safety Champion
Building a bench to deploy where needed in the business
Recruiting as well as managing the job fair on Tuesdays.
Enhanced team productivity by providing ongoing training and development opportunities
Collaborated with other departments to streamline inter-departmental communication and workflows for increased efficiency.
Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the department.
Managed cross-functional teams to deliver project objectives on time and within budget.
Produced reports outlining weekly Safety and Regulatory Compliance metrics.
Investigated Safety, HR, and Time Clock Compliance issues to determine causes and develop solutions.
Patient Service Manager
Morrison Healthcare Ochsner Main Campus
06.2024 - 01.2025
Daily staffing triage to ensure all patients were served per Morrison and TJC standards
Daily accountability to timely service of meals
Managed daily and weekly huddles to validate competency of Patient Services team members
Validated safety of patient trays through High Risk Tray Checks
Validated food quality with Taste and Temperature Checks
Daily rounding with RN Unit Leaders, patients, and internal team members
Managed 60+ team members daily and 1,500+ meals served daily
Retail Manager
Morrison Healthcare Ochsner Main Campus
11.2023 - 06.2024
As Retail Manager I managed schedules, cash handling, inventory of cafe items and guest satisfaction
Changing pricing as well as signage inside retail spaces
Managed 40+ team members daily to ensure service and food quality to Morrison standards
General Manager
Rimon Café
10.2021 - 11.2023
Managed all functions such as but not limited schedules, budget, inventory, ordering of supplies, employee relations, the liaison between the Hillel (Jewish organization) and the Rimon team
Meeting with Tulane maintenance, plumbing and electrician to ensure the best working results for business
Planning as well as overseeing large catering functions
Operations Manager
Hyde Park Hospitality at the MSY Club
12.2019 - 08.2021
Managed all functions such as but not limited schedules, budget, inventory, ordering of supplies, employee relations, the liaison between the airport and Sodexo, and other business that may have arisen
Department Head
The Hotel Monteleone
11.2017 - 12.2019
Department Head for Room Service
Managed all functions such as but not limited schedules, budget, inventory, ordering of supplies, employee relations, and the overall morale of it associates.
Increased productivity and sales by 35%
Mentored junior team members, providing guidance and support to foster professional growth and success.
Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
Food Service Director
Sodexo at Loyola University
07.2016 - 12.2017
Worked as Food Service Manager 2
Managed all functions such as foods, guest service, employees relations, schedules, inventory, and cash handling
Oversaw 12 level one supervisors, 3 operations supervisors & over 50 non union associates
Operations Supervisor
Sodexo at Tulane University
08.2008 - 07.2016
Started as a Floor Supervisor and developed to an Operations Supervisor.
Managed 150+ non-union employees, 15 supervisors and 5 operations supervisors
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates
Clinical Experience - Pediatric/Maternal Nursing Unit at Ochsner- Lafayette General Main CampusClinical Experience - Pediatric/Maternal Nursing Unit at Ochsner- Lafayette General Main Campus