Juliene Williams
Kenner
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Fiserv
08.2022 - Current
- Assisted customers with inquiries regarding financial services and solutions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed client documentation and ensured compliance with regulatory requirements.
- Tracked payments, account updates and customer interactions.
Sales Representative
AT&T
Richardson
10.2017 - 05.2019
- Participated in promotional events to boost sales and engagement.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Utilized sales techniques to build customer interest and close sales.
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
Collections Escalations Manager
AT&T
Farmers Branch
08.2015 - 10.2017
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Managed escalations to ensure timely resolution for customer issues.
- Monitored customer service team performance, providing guidance on how to handle difficult situations.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Resolved escalated disputes between customers and the company concerning collections matters.
Customer Service Representative
AT&T
07.2013 - 08.2015
- Maintained accurate records of customer interactions and payment agreements.
- Educated customers on payment options and account status updates.
- Developed strategies for effective communication with difficult clients.
- Reviewed account histories to identify patterns in payment behaviors.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Advised delinquent customers on strategies for debt repayment.
Education
High School Diploma -
James Martin High School
Arlington, TXSkills
- Sales techniques
- Negotiation skills
- Complaint Resolution
- Information Security
- Conflict Resolution
- Administrative Support
- Advanced computer skills
- Data Entry
- Collection strategies
- Payment processing
- Training and development
Timeline
Customer Service Representative
Fiserv
08.2022 - Current
Sales Representative
AT&T
10.2017 - 05.2019
Collections Escalations Manager
AT&T
08.2015 - 10.2017
Customer Service Representative
AT&T
07.2013 - 08.2015
High School Diploma -
James Martin High School