Juliet Opara

Coordinate the On-site Nigerian team, maintain the action tracker and follow up on responsibilities and deadlines through completion, while reporting to the Austrian team.

Oversee community-based projects (Economic empowerment workshops, digital literacy bootcamps, educational and vocational drives) from planning to evaluation.

Monitor project timelines, deliverables, and field activities to ensure objectives are met within budget and on schedule.

Design, document, and implement clear workflows for internal communication, procurement, and data collection.

• Contact businesses, nonprofits, or individuals who have expressed interest (inbound leads), or cold-call prospects (outbound) who may qualify for government grants, business loans, or lines of credit.
• Asking targeted questions to understand why the lead is seeking capital.
• Accurately log all prospect interactions, financial details, and stage progression in a CRM
• Collecting preliminary data (e.g. time in business, credit score, or organizational structure) to see if they meet lenders' or grant providers' strict criteria.

• Conducted cold calls , both inbound and outbound to generate leads and foster client relationships.
• Follow call scripts to generate leads for Medicare/Medicaid health insurance and successfully transfer them to a licensed agent.
• Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
• Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
• Built relationships with customers using strong persuasion and active listening skills.

• Customer Support & Order Management: Answering inbound calls on inquiries regarding clothing size, availability, and fabric; tracking shipping status; and assisting with navigating the website.
• Transactions and Returns: Processing orders, managing payments, and handling returns, exchanges, or refunds.
• Complaint Resolutions: Addressing issues with damaged items, incorrect orders, or shipping delays in a professional, empathetic manner.
• Documented phone interactions to ensure accurate record-keeping and maintain quality standards.
• Collaborated with team members to enhance overall productivity and service delivery.
• Implemented upselling techniques during calls to drive additional revenue.
• Performed data entry tasks to keep records up to date and organised.

• Welcome customers and improve their on-boarding process.
• Educate client satisfaction and fostered renewed customer relations to fuel growth across a diverse client base of approximately 5,000.
• Build relationships and drive customer loyalty by providing prompt responses to inquiries and assistance.
• Collect customers feedback both active and passive ones, identify what generates the most friction and resolve issues.
• Improve company products continuously through the feedback loop to increase customer satisfaction
• Conducted product presentations and demonstrations to potential customers, resulting in a 30 percent increase in sales.
• Maintained accurate records of sales activities, customer interactions, and inventory levels using CRM software

• Craft compelling narratives that drive brand engagement and growth.
• Develop and execute integrated marketing communications strategies that resonate with audiences, and deliver results.
• Helps the team identify the target market and assists in creating a marketing strategy.
• Research and implement content recommendations for organic SEO success.
• Generated leads through proactive prospecting efforts, resulting in a 25 per cent expansion of the customer base.
• Collaborated with the marketing team to develop promotional strategies and materials, increasing brand visibility, and customer engagement.

• Enhanced client satisfaction and fostered renewed customer relations to fuel growth across a diverse client base of approximately 5,000
• Utilized CRM data analysis to gain insights into account usage, sales trends, and client feedback, optimizing understanding and effectiveness of client needs.
• Drove sales goal-setting initiatives based on thorough analysis, identifying key activities and behavior to accelerate the sales process and secured deals.
• Conducted comprehensive market analysis to identify potential opportunities, educate clients on new products and services, and elevate brand engagement.
• Collaborated with internal teams to develop customized solutions tailored to client needs.
• Managed a portfolio of accounts and effectively prioritized tasks to meet deadlines.
• Made cold calls to new and existing clients to make sales and close deals

• Managed inbound and outbound calls from customers regarding banking inquiries, account assistance, and issue resolutions
• Provided personalized assistance and guidance to an average of 100 customers daily, ensuring prompt and satisfactory resolution of their concerns.
• Processed account transactions, including deposits, withdrawals, and fund transfers, with meticulous attention to detail and accuracy.
• Educated customers on banking products, services, and procedures to enhance their understanding and satisfaction.
• Collaborated with cross-functional teams to address complex customer issues and escalated unresolved matters to appropriate channels for resolution.
• Maintained accurate records of customer interactions and transactions using CRM software, ensuring data integrity and confidentiality