Juliet Osuagwu
Lagos
Summary
Highly motivated and results-driven Business Analyst with 9+ years of experience in the financial services industry. Proficient in optimizing business processes, gathering requirements, documenting, and conducting user testing. Demonstrated ability to collaborate effectively with stakeholders to ensure successful project delivery. Skilled in bridging the gap between business needs and technical solutions, while maintaining a strong focus on customer service and technical support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
Renmoney MFB Limited
09.2021 - Current
- Led integration and deployment of key initiatives including SME loans, IGREE concept by NIBSS, and VNIN
- Spearheaded the launch of the personal loan beta product and instant loan modification, boosting revenue by 25%
- Managed digitalization efforts across the web app, core banking app, and the offer letter app (React)
- Delivered process automation for the agency banking solution, enabling small businesses to apply for and manage loans
- Collaborated with cross-functional teams to optimize processes and build APIs for partnership and collection apps
- Conducted business requirement gathering, documentation, and User Acceptance Testing (UAT)
- Managed the end-to-end project lifecycle, including sprint planning, stakeholder engagement, and post-deployment QA
Team Lead, Associate (Contact Centre)
Renmoney MFB Limited
04.2020 - 08.2021
- Developed and enforced strategies to align team performance with business goals
- Led team meetings, monitored performance metrics, and ensured compliance with company regulations
Assistant Team Lead (Senior Analyst)
Renmoney MFB Limited
01.2019 - 04.2020
- Provided leadership, coached team members, and ensured task alignment with internal and external customer needs
Analyst (Contact Centre)
Renmoney MFB Limited
10.2016 - 04.2018
- Managed customer relationships and expectations, aligning communication with business requirements and strategies
Customer Service Executive
Renmoney MFB Limited
06.2014 - 10.2016
- Resolved customer inquiries and complaints, balancing company policy with customer satisfaction
Customer Care Representative
Mobitel Nigeria Limited
11.2011 - 05.2014
- Provided technical support for customers, ensuring compliance with SLA while documenting issues and feedback for service improvement
Education
B.Eng. - Electrical/Electronic Engineering
Madonna University
01.2009
Skills
- Business Strategy
- Gap Analysis
- As-Is & To-Be Processes
- Stakeholder Analysis
- SWOT Analysis
- Benchmarking
- Change Management
- Documentation
- User Stories
- BRDs
- FRDs
- Requirement Traceability Matrix
- Use Cases
- Activity Diagrams
- UAT Scripts
- Methodology
- Waterfall Development
- Agile Development
- Tools & Technology
- MS Office Suite
- Drawio
- Jira
- Confluence
- Figma
- Azure DevOps
- MySQL
- Postman
- MS Project
- MS Visio
- Whimsical
- ClickUp
- SharePoint
- Project Management
- Stakeholder Engagement
- Sprint Planning
- Scrum Meetings
- Testing
- Functional Testing
- Regression Testing
- API Testing
- End-to-End Testing
Websites
Certification
- Scrum Fundamentals Certified, 2022
- Certified Business Analyst Professional (CBAP), In view
- CBAP/CCBA Certification Preparatory, 2022
Accomplishments
- Delivered a 25% revenue increase through the successful deployment of a personal loan product and loan modification system.
- Spearheaded the digitalization of the Agency Banking solution, enabling a more streamlined loan process for small businesses.
- Led cross-functional teams in optimizing internal processes and delivering critical business initiatives with high stakeholder engagement.
Traininganddevelopment
- Business Analysis: Data Flow Diagrams
- Ultimate Agile & Scrum Master Certification
- Learn API Technical Writing: JSON and XML
- POSTMAN API Testing
- Health, Safety, and Environment Management (HSE) Level 2
- Business Analysis: Developing Requirements
- Product Roadmapping Micro-Certification
Timeline
Business Analyst
Renmoney MFB Limited
09.2021 - Current
Team Lead, Associate (Contact Centre)
Renmoney MFB Limited
04.2020 - 08.2021
Assistant Team Lead (Senior Analyst)
Renmoney MFB Limited
01.2019 - 04.2020
Analyst (Contact Centre)
Renmoney MFB Limited
10.2016 - 04.2018
Customer Service Executive
Renmoney MFB Limited
06.2014 - 10.2016
Customer Care Representative
Mobitel Nigeria Limited
11.2011 - 05.2014
B.Eng. - Electrical/Electronic Engineering
Madonna University
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