Jurnee Rose-Johnson
West Monroe
Summary
Technical support professional with experienced with troubleshooting technical issues to provide effective resolutions. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Foundever Work from Home
12.2023 - 08.2025
- Payroll trained: Assisting customers with filing state/federal tax filings and corrections. Payroll/ Employee set up along with processing companies payroll. As well printing, voiding and creating paychecks and direct deposit. Process payroll for employees, including setup and adjustments to ensure accuracy.
- Payments: Assisting businesses with locating customer payments. resolving return codes and correcting banking errors. Assist customers with sending invoices, paying vendors/bills, and accepting deposits. Assisted clients with invoice generation and facilitated seamless vendor payment processes. Resolved banking discrepancies efficiently, enhancing overall financial transaction integrity.
- Online: Guided customers through troubleshooting steps for resolving technical issues with software. Documented customer interactions and technical solutions in the support ticketing system. Assisted in training new hires on company protocols and customer service practices.
Care Giver
Always Best Care Senior Services
12.2021 - 06.2023
- Provided companionship and emotional support, encouraging social interaction and mental well-being.
- Documented daily care activities in patient records, maintaining accurate information for family members and healthcare providers.
- Monitored patient vital signs regularly and reported changes to healthcare professionals as needed.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Improved workflow efficiency by coordinating patient schedules and transportation services effectively.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
Family Dollar
12.2020 - 05.2022
- Processed customer transactions accurately and efficiently using the point-of-sale system.
- Maintain cash register balance through diligent tracking of sales and returns.
- Resolved discrepancies in cash drawer audits, enhancing financial transaction accuracy consistently.
- Trained new team members on register operations and customer service protocols effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Operate various payment processing systems, ensuring smooth transaction flows daily.
- Maintain cleanliness and organization of the checkout area to uphold store standards.
Call Center Representative
TLC Associates
05.2018 - 05.2020
- Used appropriate systems effectively to manage assigned cases, collecting and documenting details as needed. Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Communicated with customers to assess and address individual needs, as well as provide timely and high-quality support. Educated customers how to use company systems, complete forms and obtain desired services.
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.
Education
High School Diploma - Psychology
John F Kennedy
Cedar Rapids05-2018
Skills
- Technical troubleshooting
- Remote support
- Credit card processing
- Microsoft Excel
- Time sheet review
- Payroll processing
- Payroll liability and deductions
Certification
First Aid Certification, CPR Certification
Timeline
Technical Support Representative
Foundever Work from Home
12.2023 - 08.2025
Care Giver
Always Best Care Senior Services
12.2021 - 06.2023
Customer Service Representative
Family Dollar
12.2020 - 05.2022
Call Center Representative
TLC Associates
05.2018 - 05.2020
High School Diploma - Psychology
John F Kennedy