Summary
Overview
Work History
Education
Skills
Leadership
Communication
Timeline
Generic

Kyerra Lewis

Shreveport

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Accenture
11.2024 - Current
  • Assist clients with inquiries related to health coverage, enrollment, and application processing through Health Connector services.
  • Provide high-level customer support via phone and digital platforms while maintaining strict adherence to HIPAA and data privacy standards.
  • Demonstrate professionalism and empathy while de-escalating difficult calls and resolving client concerns efficiently.
  • Navigate CRM systems to input, update, and verify client data with precision.
  • Collaborate in a remote team environment, upholding productivity and quality standards.
  • Adopted and strengthened skills in conflict resolution, active listening, professionalism, compliance, and communication.

Supervisor

Young Williams
08.2020 - 11.2024
  • Directed team operations and ensured staff performance aligned with company standards.
  • Delivered training, coaching, and performance evaluations to team members.
  • Reported to HR and senior management on productivity and operational metrics.
  • Delegated tasks effectively and ensured compliance with organizational goals.
  • Monitored workflows, addressed conflicts, and supported team success through mentorship.

Deli Clerk

Krogers Marketplace
01.2016 - 01.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained accurate inventory and ensured timely restocking of goods.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Sales Associate • Customer Service Representative

Teleperformance Call Center
01.2013 - 01.2015
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Handled customer inquiries, resolved issues, and promoted company services.
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.

Education

High School -

Stone Mountain High School
Stone Mountain, GA
01.2010

College - undefined

Bossier Parish Community College
Bossier, LA
01.2020

High School - undefined

Minden High School
Minden, LA
01.2012

Skills

  • Leadership
  • Time management
  • Flexibility and adaptability
  • Communication
  • Technical expertise
  • Problem solving

Leadership

  • Successfully led a team to exceed company's goals while maintaining excellent customer satisfaction scores.
  • Facilitating communication and collaboration among team members.
  • Identifying opportunities for improvement and driving initiatives to enhance efficiency and productivity.
  • Monitoring progress and ensuring adherence to quality standards.
  • Resolving conflicts and addressing challenges as they arise.

Communication

  • Giving constructive criticism/handling conflict situations and difficult people
  • Giving guidance to team
  • Exercising strong written communication skills
  • Ability to give clear instructions or requests.
  • Clear communication of the goal, or target

Timeline

Customer Service Representative

Accenture
11.2024 - Current

Supervisor

Young Williams
08.2020 - 11.2024

Deli Clerk

Krogers Marketplace
01.2016 - 01.2020

Sales Associate • Customer Service Representative

Teleperformance Call Center
01.2013 - 01.2015

College - undefined

Bossier Parish Community College

High School - undefined

Minden High School

High School -

Stone Mountain High School

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Kyerra Lewis