Jy'Andria Matthews
Zachary
Summary
Compassionate professional with expertise in patient support and mental health awareness. Proven ability in behavior management and de-escalation techniques, ensuring safety and compliance in a therapeutic environment.
Dedicated paraprofessional skilled in classroom support and child development. Known for effective communication and teamwork, contributing to safe and engaging learning environments. Committed to enhancing student success through tailored support and positive reinforcement.
Overview
15
15
years of professional experience
Work History
Corrections Guard Therapeutic
Eastern Louisiana Mental Health System
Jackson,LA
07.2023 - Current
- Monitored patient behavior to ensure safety and compliance with institutional policies.
- Conducted regular security checks throughout facility to maintain a safe environment.
- Assisted in crisis intervention by applying de-escalation techniques effectively.
- De-escalated conflicts using verbal communication and crisis intervention techniques
- Maintain accurate documentation of patient's behavior, incidents, and daily activities
- Conduct routine security checks, searches, and headcounts
- Ensured compliance with facility rules, policies, and safety procedures
- Responded quickly and appropriately to emergencies and behavioral incidents
Paraprofessional
Zachary Early Learning Center
Zachary, LA
07.2022 - 07.2023
- Assisted teachers with classroom instruction and daily activities
- Supported students with academic work in both group and individual settings
- Helped manage classroom behavior using positive reinforcement techniques
- Provided additional support to students with special needs or learning challenges
- Helped maintain a safe, organized, and structured classroom environment
- Encouraged student participation and engagement during lessons
Paraprofessional 1 on 1
Jackson Elementary School
Jackson,LA
01.2019 - 07.2022
- Provided on-on-one support to a student to assist with academics tasks and daily classroom activities
- Helped implement individualized education under teacher supervision
- Assisted with behavior management using positive reinforcement and redirection strategies
- Supported the student's social, emotional, and communication development
- Adapted lessons and materials to meet the student's specific learning needs
- Collaborated with teachers, staff, and parents to support student success
- Assisted the student with transitions between activities and locations
Mailroom Associate
The Upe Stor
Baton Rouge, LA
08.2016 - 11.2018
- Sorted and distributed incoming mail and packages to the correct departments
- Prepared outgoing mail, including labeling, packaging, and shipping
- Operated mailroom equipment such as postage meter, scanners, and copies
- Assisted with tracking packages and resolving delivery issues
- Organized and maintained a clean, efficient mailroom workspace
Package Handler
UPS Warehouse
Baton Rouge, LA
03.2016 - 08.2016
- Operated package scanning equipment to ensure accurate tracking and processing.
- Sorted and organized packages according to destination for efficient shipping operations.
- Collaborated with team members to maintain safe and clean work environment.
- Maintained organization of packages to prevent damage or delays
- Lifted and moved heavy packages (up to 70+ lbs) consistenly
Crew Trainer
McDonald's
Clinton, LA
07.2011 - 01.2015
- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and quality standards during shifts.
- Mentored staff to improve efficiency and teamwork in fast-paced environment.
Education
No Degree -
Souther University At Shreveport
Shreveport, LANo Degree - Early Childhood Education
Grand Canyon University
Phoenix, AZ03-2021
Skills
- Patient Support & Mental Health Awareness
- Behavior Management & de-escalation
- Classroom & Child Development support
- Customer service & communication
- Team collaboration & Leadership
- Time Management & Multitasking
- Documentation & Record Keeping
- Microsoft Word,Excel, Powerpoint
- Microsoft Teams & Outlook
- Google Workspace (Docs, Gmail)
Technical Skills
Timeline
Corrections Guard Therapeutic
Eastern Louisiana Mental Health System
07.2023 - Current
Paraprofessional
Zachary Early Learning Center
07.2022 - 07.2023
Paraprofessional 1 on 1
Jackson Elementary School
01.2019 - 07.2022
Mailroom Associate
The Upe Stor
08.2016 - 11.2018
Package Handler
UPS Warehouse
03.2016 - 08.2016
Crew Trainer
McDonald's
07.2011 - 01.2015
No Degree -
Souther University At Shreveport
No Degree - Early Childhood Education
Grand Canyon University