Jylashia Lee
Baker
Summary
Patient Service Representative with expertise in managing patient interactions and ensuring information accuracy. Demonstrated ability in time management and collaboration within healthcare teams to improve patient experiences. Skilled in patient scheduling and referral processing while maintaining HIPAA compliance. Recognized for delivering exceptional customer service and ensuring accuracy of medical records to support optimal patient care. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
South Star Urgent Care
Baker
03.2024 - 04.2025
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Maintained accurate records of services provided during each visit or procedure.
- Adhered to HIPAA regulations when handling confidential patient information.
Patient Transporter
Lane Regional Medical Center
Zachary
10.2023 - 03.2024
- Delivered specimens to laboratory departments according to established procedures.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Maintained cleanliness of transport vehicles and equipment.
- Collected patient information from nursing staff prior to transport.
- Educated patients on safe transfer techniques while preparing them for transport.
- Recorded accurate times of departure and arrival on log sheets.
- Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
- Greeted and assisted patients in wheelchairs to their appointments.
Education
High School Diploma -
Saint Paul
Baton Rouge, LA05-2024
Skills
- Patient scheduling
- Referral processing
- HIPAA compliance
- Medical record maintenance
- Specimen delivery
- Customer service
- Time management
- Information accuracy
- Team collaboration
- Effective communication
- Detail orientation
- Problem resolution
- Educational support
- Payment collection
- Patient admitting
- Telehealth support
- Verbal and written communication
- Electronic health records
- Conflict resolution
- Financial needs determination
Affiliations
- Multifaced
- Problem solving
- Volunteering
- tutoring
Timeline
Patient Service Representative
South Star Urgent Care
03.2024 - 04.2025
Patient Transporter
Lane Regional Medical Center
10.2023 - 03.2024
High School Diploma -
Saint Paul
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