Kacey Bourgeois
Hammond
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Crew Manager
Options Inc
03.2022 - Current
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Maintained a safe working environment through strict adherence to safety protocols and guidelines.
- Improved crew efficiency by implementing streamlined workflows and processes.
- Developed contingency plans to address potential challenges or risks in project execution, minimizing disruptions to ongoing operations.
Debris Monitor
Tetra Tech
09.2021 - 02.2022
- Managed debris removal projects by coordinating with local authorities and contractors.
- Used appropriate terminology to accurately record incidents in system.
- Promoted adherence to best practices in waste management by providing training and guidance on proper disposal methods for debris-related materials.
- Collaborated with environmental agencies to minimize negative impacts on local ecosystems during debris removal operations.
- Established strong relationships with community leaders, fostering trust and cooperation during challenging times of crisis recovery efforts.
- Evaluated project progress through consistent monitoring and analysis, enabling timely adjustments and improvements to maintain high-quality results.
- Supported professional development within the team by providing ongoing feedback on individual performance metrics related to debris monitoring tasks.
- Implemented quality control measures to maintain high standards of service throughout all phases of the debris monitoring process.
Receptionist
Dog Gone Right
Hammond
06.2019 - 09.2021
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Managed front desk operations, ensuring efficient communication and a welcoming environment for clients.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
Education
GED -
Ponchatoula High School
Ponchatoula, LASkills
,,,,,,,,,,,
Teambuilding
Problem-Solving
Training and Development
First Aid/CPR
PPE Compliance
Active Listening
Teamwork and Collaboration
Self-Motivated
Flexible and Adaptable
Excellent Communication
Workflow planning
Strategic planning
- Client engagement
Timeline
Crew Manager
Options Inc
03.2022 - Current
Debris Monitor
Tetra Tech
09.2021 - 02.2022
Receptionist
Dog Gone Right
06.2019 - 09.2021
GED -
Ponchatoula High School