Kacey Hudson
New Orleans
Summary
Passionate employee with 15 plus years of Customer Services and Leadership experience in Housekeeping. Looking for an Opportunity to grow in this organisation.
Overview
15
15
years of professional experience
Work History
Assistant Housekeeping Manger
Sheraton New Orleans
02.2024 - Current
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Played a key role in achieving an beating our "Intend to Recommend"at 60.8- the first time in 12 years, by contributing to strategic initiatives that enhanced customer satisfaction and engagement.
K&K Janitorial Service LLC
Self Employed Services
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Housekeeping Supervisor
Hampton Inn By Hilton
10.2022 - 11.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented staff recognition programs to motivate and reward employees.
Environmental Services Supervisor
ABM Industries
11.2020 - 06.2021
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Inspected a minimum of 90 inspections biweekly.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
Housekeeping Supervisor
Hyatt Regency
01.2020 - 06.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Evaluated employee performance and developed improvement plans.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Trained and mentored new staff on cleaning and safety protocols.
Housekeeping Room Attendant
Sandals Ochi Beach Resort
03.2010 - 09.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Education
Data Operations Certified - Data Operations
Heart Trust
Jamaica07-2012
Skills
- Department Coordination
- Staff Evaluations
- Cleaning Practices
- Quality Assurance and Control
- Follow Up/Follow through
- Staff Training and Development
- Guest Relations
- People Skills
- Team Building
- Supervision & Leadership
- Relationship Building
- Team Management
Timeline
Assistant Housekeeping Manger
Sheraton New Orleans
02.2024 - Current
Housekeeping Supervisor
Hampton Inn By Hilton
10.2022 - 11.2023
K&K Janitorial Service LLC
Self Employed Services
06.2022 - Current
Environmental Services Supervisor
ABM Industries
11.2020 - 06.2021
Housekeeping Supervisor
Hyatt Regency
01.2020 - 06.2021
Housekeeping Room Attendant
Sandals Ochi Beach Resort
03.2010 - 09.2016
Data Operations Certified - Data Operations
Heart Trust
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