Dynamic and results-driven professional with extensive experience in customer service and team management at Dollar General. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in sales promotion and visual merchandising, consistently exceeding expectations in fast-paced environments. Passionate about fostering relationships and delivering exceptional service.
• Provide friendly, helpful, and efficient customer service.
• Open and close the store as scheduled, following Dollar General procedures.
• Assist in supervising employees, delegating tasks, and ensuring work is completed.
• Handle cash register operations, including balancing drawers and safe funds.
• Stock shelves, organize displays, and ensure merchandise is properly labeled.
• Maintain store cleanliness and safety standards.
• Train new team members on policies, procedures, and customer service.
• Enforce company policies and procedures.
• Act as manager-on-duty in the absence of Store or Assistant Manager.
• Leadership and decision-making
• Customer service excellence
• Time management
• Problem-solving
• Attention to detail