Kadedra Jackson
Shreveport
Summary
Seeking a Customer Support role with 4 years of experience in customer service and administrative support. Skilled in resolving customer issues, managing complex schedules, and excelling in fast-paced environments. Proven ability to enhance customer satisfaction and streamline operations at Five Star Call Center and ATP Operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assistant
Need A Helping Hand Cleaning Services
Shreveport
08.2023 - Current
- Coordinate internal departmental processes to optimize daily operational efficiency.
- Prepare and manage essential documentation such as contracts, invoices, and purchase orders; maintain a complex appointment calendar and record meticulous meeting notes.
- Facilitate internal and external communications, manage customer information in databases, and ensure the accuracy of documents for approval processes.
Customer Service Representative
Five Star Call Center
Shreveport
02.2022 - 07.2023
- Company Overview: (Remote)
- Addressed customer inquiries with professionalism, providing detailed information on products, services, and pricing.
- Facilitated the establishment of new membership contracts, ensuring clear communication of terms and customer understanding.
- Managed financial transactions with proficiency, processing both cash and credit payments with speed and accuracy.
- (Remote)
Executive Assistant
ATP Operations
Southlake
11.2019 - 09.2021
- Company Overview: (Corporate Office)
- Provided comprehensive support for client inquiries and issues, ensuring timely and effective resolution through phone and email communication.
- Coordinated and maintained management and leadership schedules to facilitate efficient time management and meeting planning.
- Arranged travel itineraries, both long-term and short-term, while proficiently utilizing Microsoft Office applications, including Outlook, PowerPoint, and Excel, to enhance productivity.
- (Corporate Office)
Guest Advocate
Target
Richardson
04.2019 - 10.2019
- Provided comprehensive information to customers regarding new product releases and store events, enhancing brand awareness and customer engagement.
- Delivered high-quality customer service by fostering a welcoming environment, contributing to customer satisfaction and repeat business.
- Handled transactions with accuracy and adherence to financial and safety protocols, ensuring a smooth checkout process and effective resolution of returns in compliance with company policies.
Education
Associate of Science - Finance
Dallas College
Dallas, TXSkills
- Database Management
- Customer Service
- Invoice Processing
- Information Confidentiality
- Professional and Mature
- Microsoft Office Products and Outlook
- Multi-Tasking Strength
- Leadership
- Teamwork
- Collaboration
- Unbiased Judgment
- Time Management
Certification
- Texas All-Lines Adjuster, The Adjuster School, 2023
- Xactimate, 2022
Timeline
Executive Assistant
Need A Helping Hand Cleaning Services
08.2023 - Current
Customer Service Representative
Five Star Call Center
02.2022 - 07.2023
Executive Assistant
ATP Operations
11.2019 - 09.2021
Guest Advocate
Target
04.2019 - 10.2019
Associate of Science - Finance
Dallas College