Kaitlin Harwell
Lake Charles
Summary
Caring and compassionate behavior technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to students with special needs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Behavior Technician
Behavior Intervention Resources
Lake Charles, LA
11.2023 - Current
- Implemented behavior intervention plans to support clients' developmental goals.
- Conducted direct one-on-one sessions, utilizing ABA techniques to promote skill acquisition.
- Collaborated with multidisciplinary teams to assess client progress and modify strategies as needed.
- Documented client data accurately to ensure compliance with treatment protocols and improve outcomes.
- Trained new staff on behavior management techniques and effective communication with clients.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Improved client communication skills through the use of evidence-based practices and techniques.
Shift Manager
Sonic
Westlake, LA
03.2021 - 01.2023
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new staff on company policies, procedures, and safety regulations to enhance team efficiency.
- Managed inventory levels and organized stock deliveries to maintain optimal product availability.
- Implemented process improvements that streamlined shift operations and reduced wait times for customers.
- Resolved customer complaints effectively, fostering a positive dining experience and improving satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associate of General Studies - Behavioral Sciences
Sowela Technical Community College
Lake Charles, LA05-2028
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Social skills development
- Positive reinforcement
- Behavior management
- Teaching play and leisure skills
- Verbal behavior training
- Applied behavior analysis
- Social skill development
- Natural environment teaching
Timeline
Behavior Technician
Behavior Intervention Resources
11.2023 - Current
Shift Manager
Sonic
03.2021 - 01.2023
Associate of General Studies - Behavioral Sciences
Sowela Technical Community College