Kaitlyn Batiste
Lafayette
Summary
Dynamic Client Care Manager with expertise in developing tailored care plans, enhancing client satisfaction, and fostering strong relationships. Adept at problem-solving, client advocacy, and quality assurance for optimal service delivery.
Overview
8
8
years of professional experience
Work History
Client Care Manager
Leading Home Care
01.2024 - Current
- Developed and implemented client care plans tailored to individual needs.
- Coordinated communication between clients, families, and care teams for optimal support.
- Monitored client progress and adjusted care strategies to enhance satisfaction.
- Trained new team members on company protocols and best practices in client care.
- Advocated for clients' needs, promoting access to appropriate resources and services.
- Streamlined administrative processes, improving documentation accuracy and response times.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Arranged transportation and documented details of discharge transition plans.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Conducted thorough assessments of client needs, developing tailored action plans for optimal support.
- Developed and maintained strong relationships with clients through regular communication and personalized attention.
- Enhanced customer satisfaction by addressing and resolving client concerns efficiently and professionally.
- Ensured timely completion of projects by setting priorities and effectively managing resources.
- Analyzed client feedback to identify areas for improvement and implemented necessary changes to enhance the overall customer experience.
- Answered customer questions via telephone, email, and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Sales Associate
Sam's Club
10.2018 - 12.2023
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
- Maintained organized merchandise displays, contributing to store aesthetics and product visibility.
- Collaborated with team members to optimize inventory management and stock replenishment processes.
- Trained new associates on sales techniques and customer service best practices, fostering team development.
- Developed strong relationships with frequent shoppers, enhancing loyalty and repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Human Development
University of Louisiana
Lafayette, LA12-2023
Skills
- Lead management
- In-home assessment
- Quality assurance
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Multitasking Abilities
- Case management
- Client interviews
Timeline
Client Care Manager
Leading Home Care
01.2024 - Current
Sales Associate
Sam's Club
10.2018 - 12.2023
Bachelor of Science - Human Development
University of Louisiana