Kala Glasper
Shreveport
Summary
Experienced with providing direct care and support to diverse individuals. Utilizes strong communication and problem-solving skills to enhance client well-being. Track record of adapting to changing needs and collaborating effectively with team members.
Overview
7
7
years of professional experience
Work History
Direct Service Worker
Caregiver Services Inc.
Shreveport, LA
10.2022 - 12.2024
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
Outbound Call Center Agent
Teleperformance
Shreveport, LA
06.2021 - 09.2022
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.
Customer Service Representative
Afni Call Center
Tucson, AZ
11.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Representative
E Tech Call Center
Lufkin, TX
01.2018 - 10.2019
- Conducted market research to identify new opportunities for product offerings.
- Negotiated contracts to secure favorable terms for both company and clients.
- Developed strong client relationships for long-term loyalty and repeat business.
- Increased customer engagement by implementing personalized follow-up strategies.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
High School Diploma -
Fair Park High School
Shreveport, LASkills
- Activities of daily living assistance
- Data entry
- Critical thinking
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Follow-up skills
- Customer relationship management (CRM)
Timeline
Direct Service Worker
Caregiver Services Inc.
10.2022 - 12.2024
Outbound Call Center Agent
Teleperformance
06.2021 - 09.2022
Customer Service Representative
Afni Call Center
11.2019 - 05.2021
Sales Representative
E Tech Call Center
01.2018 - 10.2019
High School Diploma -
Fair Park High School
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