Kali Falco
New Orleans
Summary
Experienced in customer service and communication, with a background in a fast-paced hospitality setting. Proficient at managing multiple tasks simultaneously to consistently achieve high levels of client satisfaction. Seeking a new role to leverage these valuable skills and make a meaningful contribution in a different environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Marriott
10.2024 - Current
- Greeting guests, checking them in and out
- Assisting guests with any and all questions or concerns
- Working in AYS answering internal and external calls and fulfilling their needs
- Communicating with other departments to meet guest expectations
Front Desk Agent
Hilton Garden Inn
04.2024 - 08.2024
- The front desk entailed checking guests in and out
- I also managed reservations, bookings, and cancellations
- Most importantly answering the phones, any questions or fulfilling request guest had
Houseman
Hilton Garden Inn
12.2023 - 04.2024
- Working AM and PM as houseman included helping housekeeping department with the guest rooms
- Kept all common areas for guests and employees clean and organized
- Assisting guests with needs and wants, even lending a hand to bar/restaurant when needed
Estimator/Construction Laborer
K&B Construction
04.2023 - 12.2023
- Helped bid jobs consisting of all phases of construction
- Reviewing jobs, estimating material and labor prices
- Estimating job time, scheduling jobs, creating invoices
- Also included physical work on jobs, from remodels to painting, plumbing, electric, to trim outs
Retail Associate
JCPenney's
02.2022 - 03.2022
- Worked in customer service
- I worked with returns, exchanges, and checking customers out
- Helped customers with online/pickup orders
Retail Associate
Kohls
09.2021 - 12.2021
- Worked as a cashier checking customers out
- Maintained an organized and clean store
- Welcomed all customers and assisted with any questions or concerns
- Completed closing duties pertaining to all departments
Education
No Degree -
Covington High School
Covington, LA05-2023
Skills
- Organization
- Communication
- Customer service
- Teamwork
- Attention to detail
- Adaptability
- Computer skill
- Detail-oriented
- Issue resolution
- Customer engagement
Certification
- Responsible vendor training, Completed in training at Hilton Garden Inn
- CPR: Adult, Child, Infant & AED Training (BLS), Completed in training at Hilton Garden Inn
Special Events
During my time at the New Orleans Marriott, I gained valuable experience by working high-end events. I had the opportunity to assist with notable occasions such as Taylor Swift's concert, the Bayou Classic, the Sugar Bowl, and Mardi Gras. Additionally, the hotel hosted one of the NFL teams that participated in the Super Bowl.
Timeline
Guest Service Representative
Marriott
10.2024 - Current
Front Desk Agent
Hilton Garden Inn
04.2024 - 08.2024
Houseman
Hilton Garden Inn
12.2023 - 04.2024
Estimator/Construction Laborer
K&B Construction
04.2023 - 12.2023
Retail Associate
JCPenney's
02.2022 - 03.2022
Retail Associate
Kohls
09.2021 - 12.2021
No Degree -
Covington High School
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