Kalin Alford
Slidell
Summary
Personable and dedicated professional with a solid foundation in customer relations and project coordination. Demonstrates a strong understanding of client management techniques and excels in effective communication and problem-solving. Committed to driving client satisfaction and fostering positive business relationships, ensuring mutual success.
Professional logistics coordinator with comprehensive experience in freight operations, logistics management, and supply chain optimization. Known for fostering strong team collaboration and consistently achieving results. Skilled in route planning, cargo tracking, and regulatory compliance. Reliable, adaptable, and focused on meeting evolving needs of logistics environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager/Logistics Specialist
Brothers Logistics
03.2023 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Freight Operations
Empire Group
03.2021 - 03.2023
- Maintained compliance with industry regulations by strictly adhering to established policies and procedures during all freight operations.
- Collaborated with other departments such as sales or customer service teams to ensure alignment of business goals across all functional areas impacting freight operations performance outcomes positively.
- Managed budget, controlled expenses, and achieved financial targets in freight operations.
- Streamlined freight operations by implementing efficient processes and procedures.
- Supported management decisions by providing data-driven insights into freight operations performance trends and areas for improvement.
- Trained new team members on company procedures, software systems, and best practices in freight operations.
- Collaborated with other departments to ensure seamless integration of freight operations within the company''s overall supply chain process.
- Established strong relationships with key partners such as brokers, agents, third-party administrators, and vendors for seamless operations.
Carrier Sales Rep
Eagle Transportation (NTG)
03.2017 - 03.2021
- Coordinated transportation schedules to ensure timely deliveries and meet client expectations.
- Collaborated with team members to develop innovative strategies for expanding the company''s carrier network.
- Utilized advanced software tools for tracking shipments, managing accounts, and analyzing data for informed decisionmaking.
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
- Improved operational efficiency by streamlining processes for carrier selection and rate negotiation.
- Established strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
- Negotiated rates with carriers for cost-effective solutions, resulting in improved profitability.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Manager
THE UPS STORE
06.2014 - 02.2017
- Train all center associates, focusing on excellent customer service and product knowledge
- Assist owner with consistently maintaining and improving center imaging, impact zones and display areas
- Communicate with Franchisee-Owner regarding all areas of center operations
- Accurately perform daily close-out procedures, general ledger administration, bank deposits and other accounting functions in accordance with policy and procedure
- Responsible for inventory control: ordering all box inventory, packaging materials, and myriad types and sizes of envelopes/paper and stock for printing center
- Oversee all aspects of design, scheduling and full-color print production on commercial production digital printer
- Design and print all types of promotional and business materials, including design, print and processing of Bulk Mail and Every Door Direct Marketing items
- Proactively handle customer complaints and assist customers with problems to resolution
- Maintain high level orderliness throughout the center; ensure compliance of shipping and packaging procedures for UPS and Federal compliance for USPS mailbox rental program and mailbox holders
- Prepare weekly work schedules
Education
Bachelor of Interdisciplinary Studies - History and Psychology
The University of Southern Mississippi
Hattiesburg, MS01.2013
Associate in Arts - N/A - Transfer Program
Meridian Community College
Meridian, MS05.2008
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Account servicing
- Freight operations
- Freight handling expertise
- Invoice balancing
Certification
Level 1 PPR Certified Coach For Pickleball
4.5 years of high level playing experience (Tournaments, leagues, etc.)
Top Rhino 2020
Top Carrier Sales Rep for our Office for the Year
Timeline
Account Manager/Logistics Specialist
Brothers Logistics
03.2023 - 11.2024
Freight Operations
Empire Group
03.2021 - 03.2023
Carrier Sales Rep
Eagle Transportation (NTG)
03.2017 - 03.2021
Manager
THE UPS STORE
06.2014 - 02.2017
Level 1 PPR Certified Coach For Pickleball
4.5 years of high level playing experience (Tournaments, leagues, etc.)
Bachelor of Interdisciplinary Studies - History and Psychology
The University of Southern Mississippi
Associate in Arts - N/A - Transfer Program
Meridian Community College
Similar Profiles
JUSTIN PYLESJUSTIN PYLES
Owner at Piston Brothers LogisticsOwner at Piston Brothers Logistics
AMISH PRASADAMISH PRASAD
Officer Manager Remote at Island Brothers LogisticsOfficer Manager Remote at Island Brothers Logistics
NAMANDEEP KAURNAMANDEEP KAUR
Truck Dispatcher at Royal Brothers LogisticsTruck Dispatcher at Royal Brothers Logistics