Kaliyah Burnett
Shreveport
Summary
Motivated and dependable professional with years of experience in customer service, warehouse operations, and cleaning within fulfillment centers. My name is Kaliyah Burnett, I’m 21 years old and highly driven by a strong work ethic and a passion for leadership. Skilled in order picking, packing, inventory management, and maintaining clean, organized, and safe work environments. Known for being reliable, team-focused, and fast-learning with a consistent “ready to work” attitude. Passionate about growing into lead roles and contributing to team success through dedication and strong communication.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
Shreveport
07.2023 - Current
- Resolved customer complaints through effective communication techniques to enhance satisfaction.
- Assisted customers with inquiries using CRM software to provide accurate product information.
- Maintained detailed records of interactions and transactions for future reference.
- Conducted follow-up calls to ensure high levels of customer satisfaction.
- Developed strong customer relationships to foster repeat business opportunities.
- Gathered customer feedback through surveys to drive service improvements.
- Answered, screened, and processed high volume of calls daily using call management system.
Warehouse Worker/cleaner
Amazon
Shreveport
08.2022 - 09.2025
- Operated material handling equipment to efficiently move products throughout warehouse.
- Sorted and organized inventory for streamlined access and retrieval.
- Prepared and packaged orders accurately for shipment, including proper labeling.
- Collaborated with team members to achieve daily operational goals.
- Monitored stock levels and promptly reported shortages to management.
- Loaded and unloaded trucks using hand-trucks, pallet jacks, and forklifts.
- Maintained cleanliness of shelves, workstations, and pallet areas for safety.
- Inspected incoming shipments and reported damaged goods for appropriate action.
Front End Associate
walmart
Shreveport
09.2020 - 11.2023
- Facilitated informed purchasing decisions by educating customers on product features.
- Resolved customer complaints with professionalism, achieving consistently positive outcomes.
- Monitored store cleanliness and safety, ensuring strict adherence to company guidelines.
- Trained new associates on policies and procedures to ensure operational consistency.
- Processed customer transactions accurately and efficiently using cash register.
- Collaborated with team to organize inventory and restock shelves regularly.
- Maintained organized store displays to ensure compliance with company standards.
- Enhanced shopping experience through effective product selection and inquiry facilitation.
Education
High School Diploma -
Woodlawn Leadership Academy
Shreveport, LA05-2023
Skills
- Inventory control and management
- Order picking and processing
- Packing and labeling
- Shipping and receiving
- Forklift and pallet jack operation
- Problem solving and decision-making
- Performance monitoring
- Team collaboration and coordination
- Customer relationship management (CRM)
- Product knowledge and training
- Loading and unloading operations
- Complaint resolution and conflict mediation
- Safety compliance and awareness
- Effective communication skills
- Attention to detail
- Customer engagement strategies
- Quality control measures
- Route management and delivery scheduling
- Executive support functions
- Data collection and analysis
- Technical troubleshooting expertise
- Retail store support functions
- Stock rotation practices
- Scanner operation proficiency
- Industrial cleaning equipment use
- Chemical handling procedures
- Deep cleaning techniques
- Adherence to safety protocols
Languages
English
Full Professional
Affiliations
My name is Kaliyah Burnett, I’m 21 years old and I truly enjoy working and staying productive. In my free time, I often find comfort in cleaning and organizing, it helps me stay focused and clear-minded. I also enjoy reading books, which allows me to relax and keep learning. Whether on the job or at home, I take pride in being active, responsible, and always ready to improve.
- Consistently recognized by supervisors for strong work ethic and reliability
- Maintained 100% attendance record for over 6 months
- Exceeded daily and weekly productivity targets in fulfillment center roles
- Selected to assist in training new warehouse and cleaning staff
- Trusted with key responsibilities in maintaining a clean and safe warehouse environment
- Received positive customer feedback for fast and friendly service
- Maintained high accuracy rate in order picking and packing
- Upheld company standards for cleanliness and organization without supervision
- Frequently chosen for priority tasks and high-volume shifts
- Demonstrated leadership potential through initiative and teamwork
Timeline
Customer Service Representative
Teleperformance
07.2023 - Current
Warehouse Worker/cleaner
Amazon
08.2022 - 09.2025
Front End Associate
walmart
09.2020 - 11.2023
High School Diploma -
Woodlawn Leadership Academy