Summary
Overview
Work History
Education
Skills
Timeline
Generic

KALUP JACKO

Opelousas

Summary

Dynamic customer service professional with extensive experience at Nexrep, excelling in problem resolution and relationship building. Proven ability to enhance customer loyalty through effective communication and service delivery. Skilled in payment processing and training, consistently delivering high-quality support that drives satisfaction and fosters lasting connections. Adventurous, ambitious professional skilled in articulate communication and exceptional customer interactions. Driven to deliver outstanding service and foster positive relationships, always aiming to stand out in dynamic environment.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Nexrep
Opelousas
12.2020 - Current
  • Customer Relationship Management
  • Complaint Resolution.
  • Phone & Email Support
  • CRM Software
  • Upselling & Cross-Selling

Data Entry Specialist

Good Hands Home Care
Opelousas
04.2010 - 12.2020
  • Data Entry
  • Typing Speed: 80 WPM
  • Accuracy & Attention to Detail
  • Excel and Google Sheets
  • Database Management

Technical Support Representative

AT&T
Lafayette
12.2017 - 01.2019
  • IT Troubleshooting
  • Help Desk Support
  • Remote Assistance
  • Ticketing Systems
  • Networking & Security

Chat Support Representative

Omni Interactions
03.2015 - 12.2017
  • Live Chat Support
  • Customer Conflict Resolution
  • CRM Tools (Zendesk, Freshdesk)
  • Typing Speed: 70+ WPM
  • Problem-Solving

Education

Highschool Diploma -

Belford High School
TX
02.2009

Skills

  • Remote assistance
  • Customer relationship management
  • Help desk support
  • Data entry
  • CRM software
  • Microsoft Excel
  • IT troubleshooting
  • Problem solving

Timeline

Customer Service Representative

Nexrep
12.2020 - Current

Technical Support Representative

AT&T
12.2017 - 01.2019

Chat Support Representative

Omni Interactions
03.2015 - 12.2017

Data Entry Specialist

Good Hands Home Care
04.2010 - 12.2020

Highschool Diploma -

Belford High School
KALUP JACKO