Kameron Brasseaux
Arnaudville,Louisiana
Summary
My goal is to obtain a position enabling me to use my knowledge and abilities within a company that offers opportunity for advancement.
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Pinhook Chiropractic Clinic
Lafayette, LA
01.2024 - Current
- Managed patient scheduling and appointments using electronic health record system.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Coordinated with healthcare providers to ensure seamless patient flow and communication.
- Maintained organized file systems for patient records in compliance with HIPAA regulations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected all payments, processed transactions and updated relevant records.
- Cross-trained as a chiropractic assistant to help maintain patient flow by setting patients up on all therapies done before receiving their full adjustment.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Oversaw some billing processes, verifying insurance and assuring timely collections.
Head Receptionist
Acadiana Practitioners
Opelousas, LA
07.2022 - 01.2024
- DUTIES INCLUDE: Scheduling patient appointments between 3 different clinics.
- Running insurance and checking patient eligibility.
- Collecting copays from patients at time of appointment.
- Checking to see if there are outstanding balances on accounts and collecting accordingly.
- Calling to confirm/reschedule appointments.
- Train new employees in reception.
- Assisted with administrative tasks such as filing, photocopying, faxing, data entry.
- Updated visitor logbook daily to ensure accurate records were kept.
- Resolved customer complaints in a timely fashion while maintaining professionalism.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Waitress & Cashier
Myran’s Maison De Manger
Arnaudville, LA
01.2016 - 07.2022
- DUTIES INCLUDE: Greet customers
- Waiting on customers in a timely and orderly fashion.
- Close out register and do final report for all profit made at the end of the night.
- Occasionally train new employees.
Receptionist
Acadiana Medicine Clinic
Opelousas, LA
09.2020 - 11.2020
- DUTIES INCLUDE: Greeting patients upon arrival and screening for COVID-19 before entrance into doctor’s office
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Associate
Cajun Fast Track
Breaux Bridge, LA
01.2017 - 01.2018
- DUTIES INCLUDE: Working all the attractions
- Assisting customers with questions they may have about the workplace
- Sanitize work area and wipe down all arcade games at the end of a shift
Education
Some College (No Degree) -
South Louisiana Community College
Lafayette, LAHigh School -
Beau Chene
05.2018
Skills
Teamwork
Co-pay collection
Managing patient records
Positive attitude
HIPAA compliance
Insurance verification
Mail handling
Confidential information management
Visitor assistance
Payment collection
Document scanning and digitization
Reception management
Document retrieval
Client relations
Multi-line phone operation
Appointment scheduling
Call handling
Office equipment maintenance
Policy enforcement
Fee collection
Reception area maintenance
File organization
Scheduling coordination
Strong organization
Customer service expertise
- Teamwork
- Customer service
- Telephone etiquette
- Scheduling
- File organization
- Time management
- Attention to detail
- Data entry
- Work prioritization
References
- Myran, Chautin, (337)351-3309, Arnaudville, LA
- Amanda, Bearb, (337)789-3170, Arnaudville, LA
- Chelsea, Henry, (337)692-1491, Opelousas, LA
- Emily, Guidry, (337)692-0721, Bunkie, LA
Timeline
Front Desk Receptionist
Pinhook Chiropractic Clinic
01.2024 - Current
Head Receptionist
Acadiana Practitioners
07.2022 - 01.2024
Receptionist
Acadiana Medicine Clinic
09.2020 - 11.2020
Customer Service Associate
Cajun Fast Track
01.2017 - 01.2018
Waitress & Cashier
Myran’s Maison De Manger
01.2016 - 07.2022
High School -
Beau Chene
Some College (No Degree) -
South Louisiana Community College