Kamilah Bennett
Baton Rouge
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Go Auto Insurance
10.2024 - 06.2025
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Support
Apple
08.2023 - 05.2024
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Provided exceptional customer support by promptly addressing technical issues.
- Maintained up-to-date knowledge of store promotions, enabling accurate price checking and customer support.
Customer Service Representative
Cox Communications
07.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
ADT Security
04.2019 - 2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Certificate of Technical Studies - Phlebotomy
Remington College
Baton Rouge, LA05.2012
High School Diploma -
Glen Oaks High
Baton Rouge, LA05.2010
Skills
- Customer service
- Professionalism and ethics
- Active listening
- Critical thinking
- Documentation
- Multitasking & time management
- Data entry
- Call center experience
- Conflict resolution
- Microsoft Excel
- Technical support
Timeline
Insurance Agent
Go Auto Insurance
10.2024 - 06.2025
Customer Support
Apple
08.2023 - 05.2024
Customer Service Representative
Cox Communications
07.2022 - 07.2023
Customer Service Representative
ADT Security
04.2019 - 2022
Certificate of Technical Studies - Phlebotomy
Remington College
High School Diploma -
Glen Oaks High
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