Kamitrice Blakes
Shreveport
Summary
Healthcare professional with 10+ years of experience in admissions, insurance coordination, and patient services within skilled nursing settings. Experienced in working with hospital discharge planners, managing referrals, and ensuring smooth care transitions. Seeking to leverage expertise in a hospital setting to improve patient flow and care coordination.
Overview
21
21
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Admissions Coordinator
Roseview Nursing and Rehabilitation Center
Shreveport
05.2025 - Current
- Coordinated admissions process for new residents at a skilled nursing facility.
- Managed communication between families, staff, and healthcare providers for seamless admissions.
- Organized and maintained resident records using electronic health record systems.
Social Service Director/Director of Admissions
DeSoto Retirement and Rehab Center LLC
Mansfield
04.2024 - 05.2025
- Coordinates with admission and clinical staff to facilitate treatment planning for resident.
- Obtains authorization for incoming residents.
- Submit insurance updates.
- Assist family members with community resources to care for residents when discharged to home.
- Schedule transportation for resident appointments.
- Attend care plan meetings.
- Complete charting in a timely manner, discharge planning, and progress notes.
- Handle resident / family complaints.
- Provide services needed by all resident as required by the state regulations.
Medical Billing Insurance A/R Coordinator
Gastrointestinal Specialist
Shreveport
04.2021 - 04.2024
- Responsible for following up with insurance companies and utilizing online resources to check claim status.
- Posting payments and reconciling all accounts and credit balances.
Wellness Activity Assistant
The Bradford Nursing Home
Shreveport
10.2020 - 03.2021
- Assist the director of activities with planning, organizing, and implementing activities to meet the social, intellectual, and physical needs of residents in accordance with their care plan.
Resident Care Coordinator
Rockbrook Assisted Living and Memory Care
Lewisville
09.2017 - 07.2020
- Assist in the hiring process ensuring all new hire paperwork is complete.
- Organize training for all caregivers.
- Keep track of all employee attendance.
- Oversee and approve all vacation and or time off request.
- Maintain staff schedules and supervise employees to ensure that assigned task and adherence are being followed.
Medical Collector/Front Desk Clerk
WILLIS KNIGHTON MEDICAL CENTER
Shreveport
09.2014 - 09.2017
- Perform follow up with insurance companies on unpaid insurance accounts identified through aging reports.
- Prepare paper claims and electronic claim submission for workers comp claims and private claims.
- Research any reasons given by payer that causes a delay in payment in order to identify the appropriate course of action.
- Process appeals and billing inquiries and questions from patients and third party carriers.
- Analyze and interpret that claims are accurately sent to insurance companies.
- Answer/respond to correspondence related to patient accounts.
- Schedule appointments for various services offered by the clinic and also register patients upon entering clinic.
Direct Service Worker
The Arc of Caddo-Bossier
Shreveport
02.2014 - 07.2017
- Assisting individuals with developmental disabilities with personal care; bathing and grooming, dressing, toileting, and exercise.
Customer Assistant-Call Center
AT&T Call Center
Shreveport
01.2010 - 06.2014
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Open customer accounts by recording account information.
- Maintain customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Contribute to team effort by accomplishing related results as needed.
Office Associate
The City of Shreveport
Shreveport
03.2008 - 09.2008
- Greet customers upon arrival.
- Serve customers by backing-up office specialist; answering questions, processing applications, and keeping customers informed of application status.
- Assist administration with and or clerical duties, such as making copies, scanning documents, printing documents etc.
- Forward information by receiving and distributing communications; collecting and mailing correspondence.
- Maintain supplies by checking stock to determine inventory levels, anticipating requirements, placing and expediting orders, verifying receipt; stocking items; delivering supplies to work stations.
- Maintains equipment by completing preventive maintenance, troubleshooting failures, calling for repairs; monitoring equipment operation.
Technical Support Engineer/Customer Service Representative
US Support Company
Shreveport
01.2007 - 12.2007
- Perform basic troubleshooting and diagnose technical problems using remote diagnostic tools.
- Supply part number identification to customers and field support.
- Recommend dispatch of Field Engineers when required.
- Support customers with system upgrades and modifications.
- Document service interactions.
- Take payments, assist customers with making payment arrangements.
- Recommend additional products and services to address customer's needs.
Spa Attendant
Horseshoe Casino & Hotel
Bossier City
04.2006 - 12.2006
- Book appointments for various services offered by spa.
- Keep record of all sales, answering phone calls, assist customers when needed, take payments using cash, credit and comp transactions and make deposit drops at the end of shift.
Medical Records Clerk
LSU Health Sciences Center
Shreveport
08.2005 - 04.2006
- Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
- Initiate the medical record by creating and processing the patient care record folder.
- Maintain record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
- Delivers charts to assigned areas of the hospital by following established routing procedures.
- Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Maintain patient confidence by keeping patient records information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.
Education
Bachelor of Science - Healthcare Administration
Louisiana State University-Alexandria
Alexandria, LA 10.2023 - 07.2026
Nurse Aide Training - Nurse Aide
Dallas Career College
Dallas, TXSkills
- EMR Systems
- Sales
- Communication skills
- Medical Office Experience
- Medical Billing
- Balance sheet reconciliation
- Supervising experience
- Front Desk
- Discharge planning
- Research
- Leadership
- Typing
- Records management
- Medical Terminology
- Hospital
- Customer service
- Front desk
- Microsoft Excel
- Insurance Verification
- Accounting
- Medical Scheduling
- Call Center
- Medical Records
- Accounts receivable
- Microsoft Outlook
- Medical Collection
- Hospital experience
- Memory Care
- Workers' Compensation
Certification
Driver's License
Timeline
Admissions Coordinator
Roseview Nursing and Rehabilitation Center
05.2025 - Current
Social Service Director/Director of Admissions
DeSoto Retirement and Rehab Center LLC
04.2024 - 05.2025
Bachelor of Science - Healthcare Administration
Louisiana State University-Alexandria
10.2023 - 07.2026
Medical Billing Insurance A/R Coordinator
Gastrointestinal Specialist
04.2021 - 04.2024
Wellness Activity Assistant
The Bradford Nursing Home
10.2020 - 03.2021
Resident Care Coordinator
Rockbrook Assisted Living and Memory Care
09.2017 - 07.2020
Medical Collector/Front Desk Clerk
WILLIS KNIGHTON MEDICAL CENTER
09.2014 - 09.2017
Direct Service Worker
The Arc of Caddo-Bossier
02.2014 - 07.2017
Customer Assistant-Call Center
AT&T Call Center
01.2010 - 06.2014
Office Associate
The City of Shreveport
03.2008 - 09.2008
Technical Support Engineer/Customer Service Representative
US Support Company
01.2007 - 12.2007
Spa Attendant
Horseshoe Casino & Hotel
04.2006 - 12.2006
Medical Records Clerk
LSU Health Sciences Center
08.2005 - 04.2006
Nurse Aide Training - Nurse Aide
Dallas Career College