Kandace Sandifer
West Monroe
Summary
Experienced in delivering customer service through effective inquiry resolution and accurate information dissemination, contributing to enhanced client satisfaction. Proficient in managing customer accounts and processing policy changes while ensuring compliance with company standards. Demonstrated ability to collaborate with team members to improve communication processes, resulting in quicker response times to customer inquiries. Skilled in utilizing CRM software for tracking interactions and maintaining detailed records, supporting informed decision-making.
Overview
8
8
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Blake Wheelis State Farm
West Monroe
07.2023 - Current
- Delivered exceptional customer service by efficiently resolving inquiries and providing accurate information, enhancing client satisfaction.
- Managed customer accounts and processed policy changes, ensuring accurate documentation and compliance with company standards.
- Collaborated with team members to streamline communication processes, resulting in improved response times to customer inquiries.
- Assisted in training new representatives on best practices for customer interactions, fostering a knowledgeable team environment.
- Utilized CRM software to track customer interactions and maintain detailed records, supporting data-driven decision-making.
- Handled escalated customer complaints with professionalism and empathy, contributing to a positive resolution and customer retention.
- Conducted regular follow-ups with clients to ensure satisfaction and address any ongoing concerns, supporting long-term relationships.
- Participated in team meetings to discuss process improvements, sharing insights that led to enhanced customer service strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
Convenience Store Manager
Paul Golden
West Monroe
01.2018 - 07.2023
- Managed daily operations to ensure efficient store functionality, enhancing customer satisfaction through streamlined services.
- Supervised a team of staff to maintain high standards of cleanliness, resulting in a welcoming store environment.
- Implemented inventory management practices to optimize stock levels, reducing waste and ensuring product availability.
- Trained new employees on store policies and procedures, fostering a knowledgeable and capable team.
- Resolved customer complaints efficiently, reinforcing loyalty and enhancing overall customer experience.
- Transformed unkempt, dusty store into sparkling clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment.
- Updated store systems with current pricing changes or product additions.
- Assisted in recruiting, interviewing and hiring new team members.
- Coordinated routine responsibilities of staff and allocated resources to meet customer demand.
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
West Ouachita High School
West Monroe, LASkills
- Customer account management
- Customer inquiry resolution
- CRM software utilization
- Team collaboration
- Complaint resolution
- Staff training
- Client communication
- Payment processing
- Product knowledge
- Customer relations
- Follow-up procedures
- Computer proficiency
- Task prioritization
- Money handling
- Positive and professional
- Customer service
Certification
- Property and Casualty Insurance License
- Agent Draft Authority
References
References available upon request.
Timeline
Customer Service Representative
Blake Wheelis State Farm
07.2023 - Current
Convenience Store Manager
Paul Golden
01.2018 - 07.2023
West Ouachita High School