Kandice Dotson
New Orleans
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Representative
Walmart
New Orleans
01.2025 - Current
- Offered resolutions to de-escalate calls and solve customer issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Surpassed sales goals through implementation of successful marketing strategies.
Home Health Supervisor
Rejuvenating Concepts
New Orleans
03.2015 - 03.2020
- Maintained accurate records of patient visits, treatments, and outcomes.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Administered medications as instructed by physician or nurse practitioner.
Sales Associate
Walmart
New Orleans
05.2013 - 04.2015
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Education
Medical Billing And Coding - Medical Assisting
Blue Cliff College
Metairie, LA03-2015
Skills
- Complaint resolution
- Sales closing
- Call logging
- Account updating
- Brand representation
- Inbound phone call management
- Customer support
- Call center customer service
- Script adherence
- Technical troubleshooting
- Technical support
- Resolving issues
- Problem-solving skills
- Call handling
- Answering questions
- Data entry
- Calm disposition
- Quality assurance controls
- Cash handling
Certification
- Computer Training Certificate
- Sales Essentials Certificate
- First Aid/CPR Certified
Timeline
Call Center Representative
Walmart
01.2025 - Current
Home Health Supervisor
Rejuvenating Concepts
03.2015 - 03.2020
Sales Associate
Walmart
05.2013 - 04.2015
Medical Billing And Coding - Medical Assisting
Blue Cliff College
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