Kanesha Scott
LaPlace,Louisiana
Summary
Dynamic Outbound Call Center Agent with United Health, skilled in driving customer engagement and achieving sales goals. Proven ability in upselling strategies and building strong customer relationships. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork, consistently meeting call quotas while maintaining high-quality standards.
Overview
15
15
years of professional experience
Work History
Outbound Call Center Agent
United Health
03.2021 - 10.2022
- Conducted outbound calls to engage potential customers and promote products.
- Utilized CRM software to track interactions and manage customer information.
- Assisted in meeting daily call quotas while maintaining quality standards.
- Developed communication skills through ongoing training and feedback sessions.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Collaborated with team members to share best practices for effective outreach.
- Resolved customer inquiries effectively to enhance satisfaction levels.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Responded to member inquiries, resolving issues efficiently and enhancing satisfaction.
Shift Manager
Popeyes
11.2007 - 11.2012
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored new staff, enhancing team performance and service quality.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Coordinated scheduling for staff, balancing labor costs with operational needs.
- Enforced safety protocols, maintaining a compliant and safe working environment.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Collaborated with management on promotional initiatives to drive sales growth.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Hahnville High
Boutte, LACertificate - Cosmetology
Blue Cliff College
LA11.2017
Skills
- Goal oriented
- Outbound sales
- Continuous improvement
- Call monitoring
- Customer relationship building
- Upselling strategies
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Problem-solving abilities
Timeline
Outbound Call Center Agent
United Health
03.2021 - 10.2022
Shift Manager
Popeyes
11.2007 - 11.2012
Certificate - Cosmetology
Blue Cliff College
High School Diploma -
Hahnville High