KARA DETALENTE
HOLDEN
Summary
Dynamic Alarm Dispatcher with proven expertise at BECKLAR, INC, excelling in call prioritization and quick decision-making. Successfully implemented new policies and trained staff, enhancing operational efficiency. Recognized for exceptional situational awareness and effective communication, ensuring prompt responses to emergencies while fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Alarm Dispatcher
BECKLAR, INC
Denham Springs, LA
03.2026 - Current
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
Alarm Dispatcher
LEGACY SECURITIES
Denham Springs, LA
08.2023 - 03.2026
- Monitored alarm systems and responded promptly to emergency alerts.
- Coordinated communication between law enforcement and security personnel during incidents.
- Managed incident reports ensuring accuracy and timely documentation.
- Trained new dispatchers on operating procedures and software systems.
- Developed streamlined protocols for alarm response efficiency.
- Oversaw daily operations, ensuring compliance with safety regulations and standards.
- Implemented system upgrades to enhance dispatch capabilities and response times.
- Mentored junior staff, fostering a collaborative team environment for improved performance.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Sales Lead Keyholder
Dollar General
Holden, LA
08.2015 - 01.2025
- Supervised daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on sales techniques and customer service best practices.
- Managed inventory levels, optimizing stock replenishment for enhanced product availability.
- Implemented promotional strategies, driving increased sales during seasonal events.
Certified Swing Manager
MCDONALDS
Albany, LA
06.2018 - 08.2024
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on company policies and procedures.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Coordinated staff schedules to optimize labor costs and maintain service levels.
- Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
- Conducted performance evaluations, providing constructive feedback for team development.
- Led initiatives to enhance safety protocols, promoting a secure work environment for all staff.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
INVENTORY COUNTING
RGIS Inventory
Baton Rouge, LA
12.2017 - 04.2018
- Conducted accurate inventory counts using handheld scanning devices to ensure stock integrity.
- Assisted in organizing stock and maintaining cleanliness of work area for operational efficiency.
- Collaborated with team members to identify discrepancies and resolve inventory issues promptly.
- Monitored product expiration dates and reported near-expiry items to minimize waste.
- Participated in training sessions on safety protocols and inventory management techniques.
- Supported data entry efforts by inputting count results into inventory management systems accurately.
- Adapted quickly to new technologies and procedures for counting and tracking inventory items.
- Engaged in continuous learning to improve skills related to inventory control processes and tools.
- Provided backup support to other warehouse functions as needed, displaying adaptability and teamwork while ensuring continued accuracy in inventory tracking efforts.
- Participated in cross-functional projects that aimed to improve warehouse operations and inventory control, leveraging expertise in stock management for enhanced overall performance.
- Collaborated with warehouse team members to maintain an organized and efficient storage system, ensuring accurate inventory data.
Education
GED -
KENTUCKY ADULT ED
Providence, KYSkills
- Call prioritization
- Quick decision making
- Dispatch software
- Situational awareness
- Data entry proficiency
- Surveillance monitoring
- Alarm management
- Security protocols
- Report writing
- Equipment troubleshooting
- Store operations
- Retail sales
- Sales presentations
- Inventory control
- Pricing
- Product management
- Loss prevention
- Customer service
- Training and mentoring
- Team building
- Cash handling accuracy
- Task delegation
- Staff training
Timeline
Alarm Dispatcher
BECKLAR, INC
03.2026 - Current
Alarm Dispatcher
LEGACY SECURITIES
08.2023 - 03.2026
Certified Swing Manager
MCDONALDS
06.2018 - 08.2024
INVENTORY COUNTING
RGIS Inventory
12.2017 - 04.2018
Sales Lead Keyholder
Dollar General
08.2015 - 01.2025
GED -
KENTUCKY ADULT ED