Summary
Overview
Work History
Education
Skills
Timeline
Generic

KARA DETALENTE

HOLDEN

Summary

Dynamic Alarm Dispatcher with proven expertise at BECKLAR, INC, excelling in call prioritization and quick decision-making. Successfully implemented new policies and trained staff, enhancing operational efficiency. Recognized for exceptional situational awareness and effective communication, ensuring prompt responses to emergencies while fostering a collaborative team environment.

Overview

11
11
years of professional experience

Work History

Alarm Dispatcher

BECKLAR, INC
Denham Springs, LA
03.2026 - Current
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.

Alarm Dispatcher

LEGACY SECURITIES
Denham Springs, LA
08.2023 - 03.2026
  • Monitored alarm systems and responded promptly to emergency alerts.
  • Coordinated communication between law enforcement and security personnel during incidents.
  • Managed incident reports ensuring accuracy and timely documentation.
  • Trained new dispatchers on operating procedures and software systems.
  • Developed streamlined protocols for alarm response efficiency.
  • Oversaw daily operations, ensuring compliance with safety regulations and standards.
  • Implemented system upgrades to enhance dispatch capabilities and response times.
  • Mentored junior staff, fostering a collaborative team environment for improved performance.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

Sales Lead Keyholder

Dollar General
Holden, LA
08.2015 - 01.2025
  • Supervised daily store operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored team members on sales techniques and customer service best practices.
  • Managed inventory levels, optimizing stock replenishment for enhanced product availability.
  • Implemented promotional strategies, driving increased sales during seasonal events.

Certified Swing Manager

MCDONALDS
Albany, LA
06.2018 - 08.2024
  • Supervised daily operations to ensure adherence to quality and service standards.
  • Trained and mentored team members on company policies and procedures.
  • Implemented process improvements to enhance workflow efficiency and customer satisfaction.
  • Managed inventory levels, ensuring product availability while minimizing waste.
  • Coordinated staff schedules to optimize labor costs and maintain service levels.
  • Resolved customer complaints swiftly, fostering positive dining experiences and repeat business.
  • Conducted performance evaluations, providing constructive feedback for team development.
  • Led initiatives to enhance safety protocols, promoting a secure work environment for all staff.
  • Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.

INVENTORY COUNTING

RGIS Inventory
Baton Rouge, LA
12.2017 - 04.2018
  • Conducted accurate inventory counts using handheld scanning devices to ensure stock integrity.
  • Assisted in organizing stock and maintaining cleanliness of work area for operational efficiency.
  • Collaborated with team members to identify discrepancies and resolve inventory issues promptly.
  • Monitored product expiration dates and reported near-expiry items to minimize waste.
  • Participated in training sessions on safety protocols and inventory management techniques.
  • Supported data entry efforts by inputting count results into inventory management systems accurately.
  • Adapted quickly to new technologies and procedures for counting and tracking inventory items.
  • Engaged in continuous learning to improve skills related to inventory control processes and tools.
  • Provided backup support to other warehouse functions as needed, displaying adaptability and teamwork while ensuring continued accuracy in inventory tracking efforts.
  • Participated in cross-functional projects that aimed to improve warehouse operations and inventory control, leveraging expertise in stock management for enhanced overall performance.
  • Collaborated with warehouse team members to maintain an organized and efficient storage system, ensuring accurate inventory data.

Education

GED -

KENTUCKY ADULT ED
Providence, KY

Skills

  • Call prioritization
  • Quick decision making
  • Dispatch software
  • Situational awareness
  • Data entry proficiency
  • Surveillance monitoring
  • Alarm management
  • Security protocols
  • Report writing
  • Equipment troubleshooting
  • Store operations
  • Retail sales
  • Sales presentations
  • Inventory control
  • Pricing
  • Product management
  • Loss prevention
  • Customer service
  • Training and mentoring
  • Team building
  • Cash handling accuracy
  • Task delegation
  • Staff training

Timeline

Alarm Dispatcher

BECKLAR, INC
03.2026 - Current

Alarm Dispatcher

LEGACY SECURITIES
08.2023 - 03.2026

Certified Swing Manager

MCDONALDS
06.2018 - 08.2024

INVENTORY COUNTING

RGIS Inventory
12.2017 - 04.2018

Sales Lead Keyholder

Dollar General
08.2015 - 01.2025

GED -

KENTUCKY ADULT ED
KARA DETALENTE