Kara Marx
Lacombe
Summary
Dynamic and seasoned administrative professional with a keen sensitivity to the needs of customers, employees, and vendors, consistently delivering exceptional service and support. Known for innovative problem-solving skills, offering creative solutions to both emerging challenges and long-standing issues. A positive outlook and proactive approach drive a commitment to exceeding expectations, fostering an optimal work environment and experience. Dedicated to enhancing organizational efficiency through strategic thinking and collaborative efforts.
Overview
15
15
years of professional experience
Work History
Engineering Coordinator
Travel and Leisure
05.2017 - 07.2022
- Maintained a full inventory of parts necessary to the operation of the resort.
- Managed a team of 12 employees, directing them in service order completion, safety preparation, and any issues that arose.
- Coordinated with other departments for inspections and to communicate about better work practices.
- Created a great working relationship with outside vendors that I scheduled to come in.
- Elected as Resort Champion.
- Researched, developed, and executed the resort's recycling program.
- Elected as HR Champion.
- Onboarded new associates in every department. Completing I-9s, helping with W2s, explaining procedures and benefits.
- Regularly provided one-on-one training and advice to employees and managers
- Responsible for the completion of all employee safety trainings.
Customer Service Representative
BellaDoggie
03.2015 - 05.2017
- Resolved customer inquiries through various communication channels, ensuring satisfaction and timely responses.
- Maintained accurate records of customer interactions.
- Collaborated with team members to streamline processes, improving overall efficiency of service operations.
- Trained new employees on best practices in customer service and product knowledge.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Stay at Home Mom
3 Children
03.2013 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Aurora Medical Center
07.2007 - 02.2015
- Resolved patient inquiries efficiently, ensuring a positive experience and fostering trust in the organization.
- Collaborated with healthcare teams to address complex issues, enhancing communication and service delivery.
- Trained new staff on customer service protocols, promoting adherence to best practices within the team.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Education
High School -
Gateway Technical College
Kenosha, WI05.1992
Skills
- Effective communication
- Training and mentoring
- Environmental awareness
- Innovation and creativity
- Scheduling and planning
- Customer service
- Active listening
- Critical thinking
Timeline
Engineering Coordinator
Travel and Leisure
05.2017 - 07.2022
Customer Service Representative
BellaDoggie
03.2015 - 05.2017
Stay at Home Mom
3 Children
03.2013 - 03.2015
Customer Service Representative
Aurora Medical Center
07.2007 - 02.2015
High School -
Gateway Technical College