Karen Harder
Chalmette
Summary
Dynamic professional with a proven track record at Big Lots Inc, enhancing customer satisfaction through exceptional service and efficient point-of-sale operation. Skilled in customer engagement and multitasking, I excel in fast-paced environments, significantly boosting sales conversion rates. Expert in fostering teamwork and collaboration, I bring a comprehensive background in hospitality and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Customer Service/Retail Sales Associate
Big Lots Inc
05.2017 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Cleaning/Housekeeping Cleaner
Karen's Cleaning Services
03.2010 - 05.2024
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Adhered to professional house cleaning checklist.
Front Desk Receptionist
The Hair Place
10.2014 - 07.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Caretaker
Volunteer Work
02.2013 - 03.2014
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Implemented volunteer program, increasing community engagement and support for residents.
Education
GED -
Nunez Community College
Chalmette, LABasics
St. Martin High Scool
Ocean Springs, MSSkills
- Customer assistance
- Customer engagement
- Efficient cleaning techniques
- Appointment scheduling
- Compassionate caregiving
- Teamwork and collaboration
- Scheduling
- Listening skills
- Housekeeping tasks
- Hospitality background
- Customer relations
- Point of sale operation
- Multitasking and organization
- Hardworking
- Call answering and routing
- Excellent written and verbal communication
Timeline
Customer Service/Retail Sales Associate
Big Lots Inc
05.2017 - 01.2025
Front Desk Receptionist
The Hair Place
10.2014 - 07.2015
Caretaker
Volunteer Work
02.2013 - 03.2014
Cleaning/Housekeeping Cleaner
Karen's Cleaning Services
03.2010 - 05.2024
GED -
Nunez Community College
Basics
St. Martin High Scool
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