Karen Rogers
New Orleans,LA
Summary
Dynamic administrative professional with a proven track record at Ochsner Medical Center, excelling in service excellence and office administration. Skilled in data entry and appointment scheduling, I enhance operational efficiency and foster strong client relations, consistently delivering high-quality support and maintaining confidentiality in all communications. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Ochsner Medical Center
07.2019 - Current
- Supported daily office operations by organizing files and maintaining documentation.
- Assisted in scheduling appointments and managing calendars for team members.
- Referral Coordinator
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated scheduling for multiple departments, ensuring efficient use of resources.
- Managed correspondence, maintaining confidentiality and professionalism in communication.
- Trained new administrative staff on office procedures and software tools.
CNA
Right At Home Health Care
01.2018 - 07.2019
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient environments to enhance care quality.
- Documented patient care activities accurately in electronic health records systems.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Supported needs of 5+ residents under long-term care.
Lockbox Specialist
Bank of America Merrill Lynch
04.2011 - 12.2017
- Processed high volumes of lockbox transactions with accuracy and efficiency.
- Verified deposits against client documentation to ensure compliance and reduce errors.
- Utilized banking software to manage account reconciliation and reporting activities.
- Collaborated with cross-functional teams to enhance operational workflows and service delivery.
- Facilitated smooth communication between cross-functional teams, ensuring seamless integration of lockbox processes within the organization''s broader operations.
- Expedited payment processing times by leveraging advanced technology tools and software systems.
- Consistently met or exceeded individual performance metrics, contributing to the overall success of the lockbox department.
- Ensured accurate and timely payments for clients by diligently verifying payment information and updating financial records.
- Improved lockbox processing efficiency by implementing streamlined procedures and reducing manual tasks.
- Maintained high levels of customer satisfaction, addressing client inquiries and resolving issues in a timely manner.
- Performed regular audits on processed payments, identifying discrepancies or errors for immediate correction or escalation as needed.
- Trained new staff on lockbox procedures, promoting knowledge sharing and best practices.
- Processed high-volume lockbox transactions with accuracy and efficiency.
- Collaborated with teams to resolve discrepancies in payment processing.
- Safeguarded sensitive client data through diligent adherence to security protocols and data protection measures.
Education
No Degree - Business Administration And Management
Southern University At New Orleans
New Orleans, LA08.1990
Skills
- Service excellence
- Data entry
- Computer skills
- Office administration
- Customer service
- Referral Coordinator
- Scheduling
- Documentation and recordkeeping
- Appointment scheduling
- Verbal communication
Timeline
Administrative Assistant
Ochsner Medical Center
07.2019 - Current
CNA
Right At Home Health Care
01.2018 - 07.2019
Lockbox Specialist
Bank of America Merrill Lynch
04.2011 - 12.2017
No Degree - Business Administration And Management
Southern University At New Orleans