Karl Warner
Hammond
Summary
Friendly and hardworking with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Very professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
1997
1997
years of post-secondary education
Work History
Front of House Manager
Blackened brew
Hammond
01.2024 - Current
- Trained and supervised staff to ensure excellent customer service.
- Maintained cleanliness and organization of dining and bar areas.
- Handled customer inquiries and resolved complaints promptly.
- Collaborated with kitchen staff for smooth service operations.
- Developed staff schedules to optimize coverage during peak hours.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Lead Server
Blackened brew
Hammond
01.2024 - Current
- Oversaw daily operations and ensured smooth service flow.
- Trained new servers on menu items and customer service standards.
- Coordinated with kitchen staff to manage food orders and timing.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Processed guest checks using POS system accurately.
Lead cook
Blackened brew
Hammond
01.2024 - Current
- Trained new cooks on food safety standards and kitchen procedures.
- Collaborated with front-of-house staff to coordinate timely meal service.
- Monitored cooking times and temperatures for quality control.
- Ensured cleanliness and organization of kitchen equipment and workstations.
- Completed workstation set up and break down, properly disposing of leftover food.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Kept stations stocked and ready for use to maximize productivity.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Lead server
Jacmel Inn
Hammond
03.2017 - 12.2023
- Trained new staff on menu items and customer service standards.
- Maintained knowledge of crafted drinks to enhance customer recommendations.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Worked with management to coordinate special functions and events.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Interacted and engaged with patrons to promote friendly environment.
- Managed dining area cleanliness and organized seating for guests.
Lead Grill Cook
Jacmel Inn
Hammond
03.2017 - 12.2023
- Supervised grill operations ensuring quality and consistency of food preparation.
- Trained junior cooks on grilling techniques and kitchen safety protocols.
- Managed inventory of ingredients to maintain supply levels for daily operations.
- Collaborated with kitchen staff to develop and refine menu items.
- Monitored cooking temperatures to ensure food safety and adherence to standards.
- Maintained cleanliness of grilling equipment and workstations throughout shifts.
- Monitored temperature of grill, ovens and fryers to ensure safe food handling practices were followed.
- Supervised junior staff members during peak hours of operation in order to maximize efficiency.
- Trained new staff members on proper use of kitchen equipment, safety procedures and sanitation regulations.
- Assisted other cooks with their duties as needed to ensure smooth service operations.
- Followed company guidelines regarding portion sizes, presentation standards and cost control procedures.
Lead cook
Roux and brew
Ponchatoula
07.2016 - 02.2017
- Trained new cooks on food safety standards and kitchen procedures.
- Monitored cooking times and temperatures for quality control.
- Ensured cleanliness and organization of kitchen equipment and workstations.
- Completed workstation set up and break down, properly disposing of leftover food.
- Kept stations stocked and ready for use to maximize productivity.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Fostered a collaborative and respectful kitchen environment, promoting team cohesion.
Sante fe cattle company
Lead cook
Ponchatoula
01.2012 - 11.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
G.E.D.
Slidell, LASkills
- Training staff
- Customer service
- Table management
- Menu knowledge
- Problem solving
- Attention to detail
- Time management
- Customer engagement
- Staff supervision
- Restaurant maintenance
- Complaint handling
- Quality standards
- Guest relations
- Problem-solving abilities
Timeline
Front of House Manager
Blackened brew
01.2024 - Current
Lead Server
Blackened brew
01.2024 - Current
Lead cook
Blackened brew
01.2024 - Current
Lead server
Jacmel Inn
03.2017 - 12.2023
Lead Grill Cook
Jacmel Inn
03.2017 - 12.2023
Lead cook
Roux and brew
07.2016 - 02.2017
Sante fe cattle company
Lead cook
01.2012 - 11.2015
G.E.D.