Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Sehon

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Summary

Dynamic Patient Access Representative with extensive experience at St. Francis Oncology & Hematology, adept at patient check-in and registration management. Proven ability to handle payments accurately while delivering exceptional customer service. Skilled in problem-solving and maintaining confidentiality, ensuring a seamless experience for patients in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

St Francis Oncology & Hematology
01.2023 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Patient Access Representative

St. Francis Medical Center - Emergency Room
04.2021 - 01.2023
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Clerk

Catholic Charities - Food for Families
10.2018 - 03.2020
  • Prepared paperwork for senior adult commodity food box program for 17 parishes.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.

Medical Receptionist

Haik Humble Eye Center
01.2015 - 05.2018
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.

Education

Bachelor of Arts - General Studies

University of Louisiana - Monroe
Monroe, LA
12-2001

Skills

  • Patient check-in
  • Registration management
  • Patient identity verification
  • Policy understanding
  • EMR updating
  • Money handling
  • Customer service
  • Medical billing
  • Payment processing
  • Phone and email etiquette
  • Multitasking and organization
  • Problem-solving

Timeline

Patient Access Representative

St Francis Oncology & Hematology
01.2023 - Current

Patient Access Representative

St. Francis Medical Center - Emergency Room
04.2021 - 01.2023

Clerk

Catholic Charities - Food for Families
10.2018 - 03.2020

Medical Receptionist

Haik Humble Eye Center
01.2015 - 05.2018

Bachelor of Arts - General Studies

University of Louisiana - Monroe
Karla Sehon