Karla Sehon
Start
Summary
Dynamic Patient Access Representative with extensive experience at St. Francis Oncology & Hematology, adept at patient check-in and registration management. Proven ability to handle payments accurately while delivering exceptional customer service. Skilled in problem-solving and maintaining confidentiality, ensuring a seamless experience for patients in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
St Francis Oncology & Hematology
01.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative
St. Francis Medical Center - Emergency Room
04.2021 - 01.2023
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Clerk
Catholic Charities - Food for Families
10.2018 - 03.2020
- Prepared paperwork for senior adult commodity food box program for 17 parishes.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Medical Receptionist
Haik Humble Eye Center
01.2015 - 05.2018
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Education
Bachelor of Arts - General Studies
University of Louisiana - Monroe
Monroe, LA12-2001
Skills
- Patient check-in
- Registration management
- Patient identity verification
- Policy understanding
- EMR updating
- Money handling
- Customer service
- Medical billing
- Payment processing
- Phone and email etiquette
- Multitasking and organization
- Problem-solving
Timeline
Patient Access Representative
St Francis Oncology & Hematology
01.2023 - Current
Patient Access Representative
St. Francis Medical Center - Emergency Room
04.2021 - 01.2023
Clerk
Catholic Charities - Food for Families
10.2018 - 03.2020
Medical Receptionist
Haik Humble Eye Center
01.2015 - 05.2018
Bachelor of Arts - General Studies
University of Louisiana - Monroe