Karla Wiggins
Baton Rouge
Summary
Dynamic professional with a proven track record at United States Postal Worker, excelling in problem-solving and customer service. Achieved significant reductions in delivery errors and customer churn rates through effective collaboration and strategic account management. Skilled in optimizing processes and enhancing workplace safety, contributing to overall operational efficiency.
Overview
13
13
years of professional experience
Work History
Mail Clerk
United States Postal Worker
10.2018 - Current
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Checked parcels were securely sealed to eliminate losses.
- Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
- Assisted in digital transformation of mail processes, contributing to reduction of paper waste.
- Operated postal machines, including postage meters and mail-processing machines.
Sales Representative Manager
Free Way Auto Insurance Sales Repesentive
07.2012 - 10.2018
- Mentored junior sales representatives, imparting industry knowledge and best practices for long-term career growth.
- Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Reduced customer churn rate by implementing effective account management techniques and prioritizing customer issues resolution.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Education
Associate of Science - Medical Social Work
Everest Institute
Jonesboro, GA12-2008
High School Diploma -
Shady Grove High School
Maringouin, LA05-1991
Skills
- Problem-solving skills
- Customer service
- Team collaboration
- Workplace safety
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Mail Clerk
United States Postal Worker
10.2018 - Current
Sales Representative Manager
Free Way Auto Insurance Sales Repesentive
07.2012 - 10.2018
Associate of Science - Medical Social Work
Everest Institute
High School Diploma -
Shady Grove High School
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