Summary
Overview
Work History
Education
Skills
Timeline
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Karmeisha Bradley

Bossier City

Summary

Dynamic CSR Trainer at Teleperformance USA with a proven track record in enhancing customer satisfaction through effective complaint handling and active listening. Skilled in new hire training and public speaking, I fostered a culture of continuous learning, resulting in improved staff productivity and engagement. Committed to excellence in customer service and team development.

Overview

8
8
years of professional experience

Work History

CSR Trainer

Teleperformance USA
08.2020 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Assembly Line Operator

Omni Specialty Packaging
03.2021 - 09.2022
  • Trained new employees on assembly procedures, fostering a supportive work environment and promoting teamwork among staff.
  • Collaborated with team members to identify process improvements, resulting in increased productivity and reduced waste.
  • Displayed strong initiative by proactively seeking additional responsibilities and volunteering for overtime when required, demonstrating commitment to the company''s success.
  • Conducted quality assurance inspections on finished components and identified issues.

Inventory Specialist

WIS
05.2020 - 08.2020
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each day.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Cashier

Brookshire Grocery
10.2017 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Education

Benton High School
Benton

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Train-the-trainer
  • Quality Control
  • Assembly line

Timeline

Assembly Line Operator

Omni Specialty Packaging
03.2021 - 09.2022

CSR Trainer

Teleperformance USA
08.2020 - Current

Inventory Specialist

WIS
05.2020 - 08.2020

Cashier

Brookshire Grocery
10.2017 - 02.2019

Benton High School

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Karmeisha Bradley