KaShyra Duplush
Gonzales
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
01.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Utilized feedback from riders to improve service offerings continually.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Traffic Coordinator/Customer Service Representative
Dow Chemical - Tiger/Lion Wearhouse
03.2018 - 11.2021
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
- Daily usage of TRAMS to create wearhouse bookings
- Created shipments and printed labels into ECC
- Developed a comprehensive training program for new hires on all aspects of traffic coordination duties within the organization.
- Partnered closely with cross-functional teams such as finance, procurement, or logistics to ensure alignment on key objectives related to traffic coordination responsibilities.
- Handled and manged 200+ shipment creations weekly
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Established strong relationships with vendors, enabling successful negotiation of cost-effective rates for services rendered.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Collaborated with warehouse personnel to ensure seamless integration of shipping schedules into overall operations plans.
- Enhanced team coordination, organizing regular meetings to discuss logistics strategies and updates.
Maintenance Technician
Rubicon LLC
05.2016 - 02.2018
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Improved compliance with health and safety regulations, conducting regular audits and making necessary adjustments.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
Education
Bachelor of Science -
Southern University And A & M College
Baton Rouge, LA08.2014
High School Diploma -
East Ascension High School
Gonzales, LA05.2014
Skills
- Excellent navigation
- Customer Service
- Punctuality
- Time Management
- Effective communication skills
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Inventory Monitoring and Management
- Microsoft Office
- Analytical Thinking
- Quality Assurance
Timeline
Rideshare Driver
Uber And Lyft
01.2022 - Current
Traffic Coordinator/Customer Service Representative
Dow Chemical - Tiger/Lion Wearhouse
03.2018 - 11.2021
Maintenance Technician
Rubicon LLC
05.2016 - 02.2018
Bachelor of Science -
Southern University And A & M College
High School Diploma -
East Ascension High School
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