Kassidy Ison-Kenney
New Orleans
Summary
Dedicated event attendant with over three years of experience in public service and event management. Strong creative and analytical skills, complemented by a commitment to excellence and teamwork. Proven ability to support the planning and execution of events for both private and corporate clients, effectively liaising with guests on seating arrangements and special accommodations. Skilled in collaborating with vendors to fulfill client requests, fostering relationships that drive repeat business and enhance overall event success.
Overview
4
4
years of professional experience
Work History
Event Staff
Allied Universal Security Services
09.2024 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Port Security Officer
American Guard Services
01.2024 - 01.2025
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Barista
Hilton Riverside
02.2023 - 12.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server
Cafe Maspero's
06.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Rouses Supermarket
01.2022 - 06.2022
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Ride Operator
New Orleans City Park
09.2021 - 01.2022
- Operated rides and attractions according to written guidelines to reduce injuries.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Demonstrated proper use of safety harnesses and other safety equipment.
Education
High School Diploma -
Warren Easton Charter High School
New Orleans05.2021
No Degree - Cosmetology
Stevenson Academy of Hair Design
New Orleans03.2023
Criminal Justice
Southern University And A&M College
Baton Rouge, LA05-2029
Skills
- Critical Thinking
- Teamwork
- Bilingual (French/English)
- Problem-Solving
- Beautician Skills
- Photography
- Strong Communication
- Food Handling/Service
- Time Management
- Ticket processing
- Guest relations expertise
- Security checks
- Facilities preparation
- Foodservice support
- Room setup and breakdown
- Food and beverage experience
- Security monitoring
- Guest relations
- First aid training
- Beverage station management
- Food and beverage background
Languages
French
Native or Bilingual
Timeline
Event Staff
Allied Universal Security Services
09.2024 - Current
Port Security Officer
American Guard Services
01.2024 - 01.2025
Barista
Hilton Riverside
02.2023 - 12.2023
Server
Cafe Maspero's
06.2022 - 01.2023
Cashier
Rouses Supermarket
01.2022 - 06.2022
Ride Operator
New Orleans City Park
09.2021 - 01.2022
High School Diploma -
Warren Easton Charter High School
No Degree - Cosmetology
Stevenson Academy of Hair Design
Criminal Justice
Southern University And A&M College